Central Scheduler at UPMC

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Communication, Teamwork, Telephone Inquiries, Rescheduling, Service Excellence, Data Entry, Filing, Computerized Practice Management System

Industry

Hospitals and Health Care

Description

UPMC Cardiovascular Institute is looking for a new Central Scheduler to join their close-knit team! This position will schedule cardiac procedures, teamwork and communication is essential in this role. Schedule: Monday – Friday from 8:30 a.m. - 5 p.m. or 9am-5:30pm, no weekends or holidays. Prior call center experience in a medical office is preferred. Purpose: Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. Responsibilities: Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment. Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs. Assists with contacting and rescheduling patients when providers schedules change. Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2. Be an ambassador for UPMC. Provide the best C.A.R.E.2 for our patients no matter what. Know and follow all organizational/departmental policies/procedures. Assume responsibility for personal development and education. Incorporate leading/evidence-based practice in quality/safety into everyday work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy. Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies Directs phone calls to proper destination or takes messages as needed. Create, maintain, and enter information into databases. Compile, copy, sort, and file records of office activities, business transactions, and other activities. High school diploma or equivalent required. Two years' experience working in a physician's office or medical field required. Associates degree required in lieu of experience. Experience in a telephone communication center preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

This role involves working with patients via telephone in a fast-paced Communication Center to schedule cardiac procedures and perform various clerical and administrative tasks. Responsibilities include notifying patients about appointments, informing them of necessary documentation like insurance cards and co-pays, and assisting with locating care providers.