Job ID: 7106155866
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Pinnacle Health Cardiovascular Institute
Department: Vascular Surgery
Location: 2020 Technology Parkway, Mechanicsburg, PA
Union Position: No
Salary Range: $ 18.89-28.39 USD

QUALIFICATIONS:

• High school diploma or equivalent required.
• Two year’s experience working in a physician’s office or medical field required.
• Associates degree required in lieu of experience.
• Experience in a telephone communication center preferred.
• Previous surgery scheduling experience is preferred.

PURPOSE:

Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

RESPONSIBILITIES:

• Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
• Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient’s needs.
• Assists with contacting and rescheduling patients when providers schedules change.
• Actively practice behaviors associated with Service Excellence expectations.
• Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2.
• Be an ambassador for UPMC.
• Provide the best C.A.R.E.2 for our patients no matter what.
• Know and follow all organizational/departmental policies/procedures.
• Assume responsibility for personal development and education.
• Incorporate leading/evidence-based practice in quality/safety into everyday work.
• Commit to high quality, safe work; encourage others to have similar standards.
• Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events.
• Avoid shortcuts to ensure quality and safety measures are not circumvented.
• Encourage patient and family involvement in processes involving patient safety.
• Speak up with other service partners to ensure high quality and safety.
• Report serious events/incidents per policy.
• Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies.
• Directs phone calls to proper destination or takes messages as needed.
• Create, maintain, and enter information into databases.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.