Central Scheduler at UPMC

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Communication, Clerical Tasks, Administrative Tasks, Patient Interaction, Service Excellence, Database Management, Appointment Management, Insurance Knowledge, Teamwork, Problem Solving, Respect, Dignity, Quality Assurance, Safety Practices, Patient Advocacy

Industry

Hospitals and Health Care

Description

The Linglestown Rd Physician Office is looking for a new Central Scheduler to join their close-knit team. This position will schedule cardiac procedures, teamwork and communication is essential in this role. Position is remote after in person training for at least 6 months at Old Post Road is completed. Schedule: Monday – Friday from 8:00 a.m. - 4:30 p.m., no weekends or holidays. Purpose: Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. Responsibilities: Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment. Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs. Assists with contacting and rescheduling patients when providers schedules change. Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for UPMC. Provide the best C.A.R.E. for our patients no matter what. Know and follow all organizational/departmental policies/procedures. Assume responsibility for personal development and education. Incorporate leading/evidence-based practice in quality/safety into everyday work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy. Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies. Directs phone calls to proper destination or takes messages as needed. Create, maintain, and enter information into databases. Compile, copy, sort, and file records of office activities, business transactions, and other activities. High school diploma or equivalent required. Two years' experience working in a physician's office or medical field required. Associates degree required in lieu of experience. Experience in a telephone communication center preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Central Scheduler is responsible for scheduling cardiac procedures and notifying patients of their appointments. This role requires effective communication and teamwork in a fast-paced environment.