SUMMARY:

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism, and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others. The successful candidate will be a problem solver, possess critical thinking skills, and be detail-oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The CTC Operator 1 will monitor cameras and alarms, dispatch associated calls via telephone and radio, and provide general assistance to both employees and guests.
The CTC Operator 1 is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or General Education Degree (GED)
• Minimum of 18 years of age
• Ability to pass a criminal background check and drug test
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Minimum of 1 year of customer service experience.
• It is preferred to have a minimum of 1+ years of experience in a physical Security Operations Center (SOC), a GSOC, or experience in security and/or law enforcement positions or dispatch centers.
• Requires a year of related experience in any of the following categories: crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
• Experience in alarm monitoring
• You have a working knowledge of mass notification tools.
• You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances.
• You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed.
• An Associate’s and/or Bachelor’s Degree is preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Emergency Management, Homeland Security, etc.)
• Prior experience as a camera and/or alarm integrator is a plus.
• Tennessee Alarm Monitoring License or the ability to obtain.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

• Ability to type at least 45 wpm.
• Proficient in Microsoft Windows 10 and Microsoft Office Products, including Outlook.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization.
• The CTC Operator 1 will coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire, and EMS personnel as required via telephone, radio and/or software systems provided by Walden Security.
• The CTC Operator 1 maintains various records of communications and events.
• Able to manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors promptly
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business-required actions
• Ensure all systems within the CTC are functioning properly and report deficiencies as necessary.
• Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas.
• Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats to life and property.
• In the event of an ongoing police or fire emergency in proximity to an asset, you will be expected to promptly collect real-time information and alert the relevant offices or employees affected.
• Maintain situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools.
• Manage and prioritize employee security concerns through email, phone, and internal messaging platforms to ensure efficient support and resolution of requests.
• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
• Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Must possess strong computer skills with a high proficiency in the Microsoft workspace and an ability to find information fast.
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
• Conduct routine alarm testing and remote audits.
• Maintain daily logs and prepare and provide reports as required.
• Analytical mindset with the ability to identify and escalate critical issues.
• Position requires sitting and screen exposure for extended periods.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.
• This job is subject to the supervision of CTC Shift Supervisors

OTHER TASKS

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

WaldenWay

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or General Education Degree (GED)
• Minimum of 18 years of age
• Ability to pass a criminal background check and drug test
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Minimum of 1 year of customer service experience.
• It is preferred to have a minimum of 1+ years of experience in a physical Security Operations Center (SOC), a GSOC, or experience in security and/or law enforcement positions or dispatch centers.
• Requires a year of related experience in any of the following categories: crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
• Experience in alarm monitoring
• You have a working knowledge of mass notification tools.
• You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances.
• You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed.
• An Associate’s and/or Bachelor’s Degree is preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Emergency Management, Homeland Security, etc.)
• Prior experience as a camera and/or alarm integrator is a plus.
• Tennessee Alarm Monitoring License or the ability to obtain