Centralized Body Shop Parts Counter Representative at JX Enterprises Inc

Pewaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

37.5

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Parts Selection, Price Quoting, Inventory Control, Technical Truck Systems Knowledge, Mitchell Truck Estimating Software, Paccar Ordering, Cycle Counting, Vendor Management, Computer Skills, Priority Setting, Administrative Support

Industry

Truck Transportation

Description

Description About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Monday - Friday 7:00am - 4:30pm Job Purpose: Our Centralized Part Counter Representative will assist our internal Body Shop Managers, Assistant Managers,and Advisors with part number look up and price quoting for estimating Wreck Repairs to customers. With opportunities from Entry Level to Experienced, this role is designed for a motivated and career-minded individual who wants the potential to earn more with the increase of knowledge and responsibility. Essential Duties and Responsibilities: Deliver exceptional customer service for our Body Shop parts business. Greet customers and assist in parts selection. Provide after market parts solutions when required by insurance companies Answer questions, provide price quotes, inform of companion part requirements and specials in-person, over the phone, and through email and Decisive Notes platforms. Include all fasteners, clips, moldings, and adhesives required with part replacement Keep customers informed on the status of special order and back-order parts. Update part numbers and pricing in Mitchell Truck Estimating software system Receive, locate, bill and fulfill orders. Process interbranch requests to the correct Branch Library. Process CRS requests and order requirements for Wreck repair parts through Paccar. Handle customer returns. Deliver exceptional customer service to our Body Shop departments. Assist technicians with acquiring parts. Locate and secure parts from various vendors for shop jobs. Work with Warehouse coordinators for shipping interbranch orders to designated Body Shops Help control and maintain inventory. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Competencies: Priority Setting Customer Service Technical Skills Minimum Qualifications: Greater than 3 years of counter experience Able to work alone Understands all basic truck systems Able to use Business System for daily tasks Ability to generate parts list from photos of damage and lists provided by estimators Understands all-makes – can identify common commodity parts Able to use all E-Portal programs Able to intelligently talk to customers Able to perform cycle-counts accurately Able to order and check-in parts orders Participated in Advanced Training Able to assist PM with some admin duties Cross-trained and able to fill in at all parts positions Able to train new hires High School or equivalent Previous customer service experience Automotive or truck parts related experience a plus Intermediate Computer skills Physical and mental demands: Continuous: Simple grasp, firm grasp, fine manipulation, vision and talking or hearing. Frequent: Sit, stand, use a phone, personal computer, copier, and printer/scanners. Occasional: Bend, walk, reach, lift/carry up to 50lbs Infrequent: Squatting, kneeling, crawling or laying on one’s back, pushing, pulling, climbing or balancing, driving and lifting or carrying up to 100lbs Employee Benefits: Insurance: Medical - PPO and HDHP options Flexible Spending Account (FSA) Health Savings Account (HSA) with company match Dental Insurance Vision Insurance Accident & Critical Illness Insurance Group Term Life Insurance (company paid) Short and Long-Term Disability (company paid) Paid Time Off: Paid Time Off (PTO) Paid Holidays Volunteer Time-Off Paid Maternity/Paternity Leave Bereavement/Funeral Compensation: 401(k) Retirement Plan with company match Incentive Programs Shift Differential Program Tool Rewards Program Safety shoe and glasses program Other: Employee Assistance Program (EAP) Wellness incentives Company paid and provided uniforms Training: In-House, Instructor-Led, and Online JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Responsibilities

Assist Body Shop managers and advisors with part number lookups and price quoting for wreck repair estimates. Manage the fulfillment of parts orders, handle customer returns, and maintain inventory accuracy.