Centralized Collections Specialist at Elmington

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Compliance, LIHTC, Communication, Organization, Problem-solving, Property Management Software, Customer Service, Rent Collection, Negotiation

Industry

Real Estate

Description

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. POSITION SUMMARY: The Centralized Collections Specialist will play a key role in driving collection efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical collections role-you'll work to leverage your expertise in collections, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical collections, occupancy, and compliance goals. In this position, your contributions will directly impact the success of multiple properties as you assist with aligning collections with broader financial objectives. In our Centralized Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the collections process- ensuring we efficiently achieve collections and compliance targets while delivering exceptional customer service. This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities. Hours of Operations: Our Centralized Collections Specialist's operating hours will be Monday to Friday from 9AM to 6pm at our corporate office in Nashville, TN. This position is NOT remote. KNOWLEDGE/SKILLS/ABILITIES: * Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. * Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. * Strong problem-solving skills with the ability to guide a team. * Advanced proficiency in property management software and compliance platforms. * Ability to stay updated on evolving compliance regulations and proactively adjust workflows. * A passion for chasing excellence and providing exemplary customer service. ESSENTIAL JOB FUNCTIONS: * Rent collection efforts via phone, email, text, and live chat in a timely and professional manner. * Provide residents with accurate information about their rent and charges. * Assist residents in filling out their rental payments and explain the required documentation to ensure that all necessary documents are submitted. * Communicate with residents to collect missing rent. * Performs all other duties as assigned. SPECIFIC EDUCATION OR EXPERIENCE: * High school diploma or equivalent (GED) required. * Minimum of (1) years of experience in customer service management. * Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving. * Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization. PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Frequently sit, stand and walk. * Regularly required to talk or hear. * Frequently required to use hands or fingers to handle or feel objects, tools or controls. * Occasionally required to climb or balance, stoop, kneel, crouch or crawl. * Occasionally lift and/or move up to 25 pounds. * Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus. * The noise level in the work environment is usually moderate. * Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. TRAVEL REQUIREMENTS: Travel up to 10 % of the time. The Elmington Experience We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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Responsibilities

The specialist will drive rent collection efforts across multiple affordable housing communities using various communication channels like phone, email, text, and chat, while ensuring residents receive accurate information regarding charges. This role involves assisting residents with payment processes and communicating to collect any missing rent payments.