As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate’s voice to be heard, fostering a dynamic environment of communal creativity that’s rife with opportunities for advancement.
The Centralized Sales Coordinator will remotely manage all group and function room bookings from inquiry to post-stay follow up, along with thorough sales communication with the on-property teams related to such inquiries, for an assigned portfolio of hotels. Other miscellaneous tasks may be assigned by the VP of Sales, including but not limited to following up prospecting for new business via phone and email, and acquiring other hotels in addition to the assigned portfolio when necessary. Given that the Centralized Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communication, and listening skills are necessary.

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:

Standard Qualifications:

• High School Diploma or equivalent
• Read, write, and speak English fluently.

Additional Qualifications:

• Excellent oral and written communication skills
• Interpersonal and time management skills
• Guest relation and problem-solving/ service recovery skills
• Work varied shifts, including nights, weekends, and holidays
• Proficiency with Microsoft Office 365 programs
• Appropriate professional appearance and demeanor (specific standards available).
• Passion for excellence and exceeding expectations
• Attention to detail, organizational skills, and follow-through are a must.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include a close vision of a computer screen.

Other Requirements:

• Flexible full-time work schedule, occasionally surpassing 40 hours based on business needs.
• Regular attendance in conformance with the standards, which may be established by Naples Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

• Responsible for taking booking inquiry information via phone/email/RFP sites, qualifying the business, and preparing paperwork including business evaluations, proposals, contracts, BEOs / Quore updates, and Event Checks.
• Responsible for creating Group Blocks within property PMS System & property Revenue Management System
• Responsible for managing group blocks including reservation requests, rooming list entry, group wash, and other applicable group procedures required by Naples Hotel Group and the property-specific Brand.
• Assist customers with meeting planning from inquiry to execution.
• Update & maintain sales database Delphi. FDC.
• Record account activity, create and manage sleeping room and event room bookings, call reports, traces, and Group Rooms Control Log by the due date in Delphi.FDC.
• Achieve or exceed weekly, monthly & quarterly sales activity goals with Delphi.
• Organize, file, and retrieve documents in appropriate files to maintain essential records used in the department operation.
• Update Weekly Sales Report, Business Plan Group & BT Account actuals, & NHG Special Event Calendar weekly/monthly/quarterly by applicable due dates
• Participate in weekly meetings with hotel management to communicate upcoming events and group arrivals. Coordinate cross-departmental communications for daily arrivals through oral and written instruction. Other meetings may be assigned by the General Managers and/or VP of Sales.
• Ensure the prompt servicing of groups and accounts, adhere to NHG’s four business hour response time for all inquiries.
• Periodically participate in sales blitz’ within or outside the assigned portfolio of hotels when assigned.
• Required to complete training assigned/required by Naples Hotel Group and property-specific Brand.
• Uses various computer word processing and other software packages to enter data, and produce contracts, correspondence, forms, memorandum, and other documents.
• Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel-specific brand.
• Perform other duties as required or assigned by VP of Sales or other NHG Principles.