Centralized Scheduling Rep, Full Time, Days at Huntsville Hospital Health System

Decatur, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Data Entry, Medical Terminology, Time Management, Organizational Skills, Multitasking, Communication Skills, Teamwork, Problem Solving, Attention to Detail, Insurance Verification, Patient Interaction, Service Recovery, Training Completion, Policy Knowledge

Industry

Hospitals and Health Care

Description

Overview The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the Dept Standards of “Talk Time” and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the 1Chart Scheduling system. Responsibilities Key Responsibilities / Essential Functions 1. Accurately identifies patient records using 2 patient identifiers.2. Schedules patients for correct test at correct facility3. Schedules patients promptly and efficiently 4. Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data.5. Accurately relays prep / arrival times and directions to facilities6. Performs all scheduling functions with minimal supervision or guidance7. Provides excellent customer service and service recovery when needed.8. Prioritizes multiple simultaneous customer / physician / staff requests.9. Successfully complete all mandatory training 10. Responsible for managing personal time and attendance, notifying supervisor immediately of issues11. Responsible for knowledge of all pertinent policies and procedures12. Utilize AIDET and HEATT to problem solve with patients, visitors, co-workers, and staff from other departments. Qualifications Education Required · High School diploma/GED required. Education Preferred · Post secondary education preferred. License, Certification and/or Registration Experience · Two to Three years in customer service/ public relations role preferred. · Will consider two years of previous work experience in other fields. · Previous experience with automated telephone equipment and multi-line telephone desired. · Medical Terminology and previous scheduling experience desired. Additional Skills/Abilities · Excellent verbal and written skills required. · Must possess ability to work in a fast-paced environment with a positive attitude. · Must demonstrate effective time management skills. · Must demonstrate efficiency and organizational skills with the ability to multitask.

Responsibilities

The Centralized Scheduling Representative is responsible for scheduling patients for outpatient tests and procedures while ensuring high customer service standards. They will also enter demographic and insurance information into the scheduling system and check medical necessity and patient insurance.