JOB DESCRIPTION:

The Centralized Services Engineer plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations. Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution.

EDUCATION AND EXPERIENCE

• Relevant Microsoft certifications
• Networking certifications advantageous
• 3+ years of experience in a similar role within an MSP environment

TECHNICAL SKILLS

• Expertise in Windows Server, Azure infrastructure, and cloud technologies.
• Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage).
• Strong scripting skills in PowerShell or similar languages.
• Experience with MDM platforms (Addigy, Intune).
• Familiarity with MSP tools and their integrations.
• Experience with database platforms (MSSQL, MySQL).
• Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate).
• Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.
• Experience with Veeam backup solutions and troubleshooting backup failures.

SOFT SKILLS

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on process improvement.
• Skilled in documentation.

JOB REQUIREMENTS:

• A home office set up that meets the following:
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• Computer: A working computer with a minimum of 8GB RAM and one of the following:

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• Windows 11 with an Intel i5 or i7 (8th generation or newer), or

• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).