ABOUT US

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

JOB DESCRIPTION

We are looking for an experienced Centre Director to lead our Nursing Home operations, drive transformational initiatives, and enhance resident care experience. The ideal candidate will oversee strategic planning, quality improvements, and technological integration while managing stakeholder relationships and developing staff. The successful candidate will be a visionary leader who can balance operational excellence with person-centric care delivery.
Key Responsibilities:

Business Development

• Responsible for strengthening the relationships with stakeholders (e.g. MOH, AIC), community care organizations, public health institutions, grassroots organizations and the community at large

Operations

• Responsible for the operations of the Home, including meeting the KPIs set by MOH and AIC
• Ensures that services provided are in compliance with policies, service standards and applicable laws and regulations
• Ensures that the clinical and business processes are implemented according to statutory requirements and standards
• Ensures that the facility and equipment are well-maintained

Resource Management

• Ensures written job descriptions of all categories of staff are endorsed by management
• Leads and coaches staff, as well as attracts and retains qualified staff, to achieve optimal staff strength
• Facilitates staff development and competencies upgrading, in-house training, and implements new processes, where appropriate

Continuous Quality Improvement

• Implements continuous quality improvement activities with the operations, clinical and support teams
• Directs and participates in the collection and analysis of data to identify opportunities for improvement
• Analyses trends and changing needs of the residents in institutional settings

Budgets and Profitability

• Works with the Director of Finance on the development of an operating and capital budget for the Home
• Provide a budget to actual financial statements for management purposes. Prepare interim budgets as required by the Management team
• Responsible for managing resources and expenses to maintain profitability
• Provides accurate and complete information needed for the preparation of financial reports as required by law or certification, registration or accreditation status

Balanced Scorecard

• Responsible for ensuring that the Home meets targets on the Balanced Scorecard
• Responsible for ensuring that the information is reported to the Management team

QUALIFICATIONS

You should have:

• At least a Bachelor Degree
• At least 3 years or more leadership experience in the healthcare industry

Please refer the Job description for details