Centre Manager - Bundoora at VicRoads

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

120000.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Coaching, Mentoring, Customer Focus, Innovation, Continuous Improvement, Change Management, Compliance, Teamwork, Problem Solving, Analytical Skills, Negotiation, Training, Performance Management, Judgement, Communication

Industry

Ground Passenger Transportation

Description

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Annual Salary Range: $101,600 - $120,000 plus super Employment Type: Ongoing – full-time Usual Work Location: Bundoora About the role: Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. Reporting to the North East Victoria Regional Manager, we are seeking a Centre Manager to assume day-to-day operational leadership of our Bundoora Customer Service Centre (CSC). About the job: Exercise independent judgement to effectively plan and organise workload to achieve agreed outcomes. Identifies development needs for self and the team and make appropriate recommendations for development that meets the individual and business needs. Use negotiation and influencing skills to encourage innovation and better work practices for improved business performance. Provides supervision and training to staff on performance goals and criteria and how they can be achieved. Uses conceptual and analytical skills to develop solutions, but seeks advice when needs to, to ensure actions are appropriate to situation. Exercise professional judgement to identify possible breaches of legal requirements, policies and procedures and the Public Sector Code of Conduct and take appropriate action. What we are looking for: Demonstrates strong people leadership skills and be passionate about leading, coaching, and mentoring staff. Accountable and customer focused. Supports innovation and continuous improvement combined with prior change management experience. Possess an unwavering commitment to promote a healthy, compliant, and safe workplace. Has an approachable and supportive manner treating staff with respect and understanding. A team player who is not afraid to go above and beyond where required. Willing to assist your team in day-to-day duties when required. VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. Our Culture: Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for. What we offer: Competitive salary and benefits, including opportunities to earn a bonus Salary packaging, Fitness Passport & discounts to hundreds of retailers Opportunities for professional and personal development Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave. How to Apply: We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying. Please submit your application via the “Apply” button. Applications should include a resume and a brief covering letter. Applications close 11.59pm on Monday 15 December 2025. For a copy of the Position Description please email talentacquisition@vicroads.com.au Unfortunately, applications cannot be accepted via this email. #LI-JC1 VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria. VicRoads has a single and simple purpose - to keep Victorians moving safely and smoothly. As an organisation we believe innovation powers progress - of our people and Victorian communities. Our work matters. Victorians trust us with their safety, with critical moments in their lives and their livelihoods. And it's with innovation, purpose, inclusivity, and collaboration that we make a difference, and that we progress. VicRoads Registration and Licensing Services (RLS) is on a pivotal transformation journey, with a dedicated focus on placing customers at the heart of everything we do. We’re committed to modernising our operations and expanding our service offerings to meet customer needs. At the core of our business, we manage the essential services of vehicle registration and licensing and our goal is to simplify interactions with VicRoads RLS, making our services more accessible and user-friendly. We’re also expanding our custom plate offerings and developing value-added products and services for those using and supporting our road networks. In August 2022 VicRoads embarked on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie to operate and modernise registration and licensing services on its behalf. The joint venture is a 40-year partnership where the Government retains ownership of VicRoads, and continues to control regulation, policy, data, and privacy provisions for VicRoads Registration and Licensing. The Government sets pricing and collects the revenue for essential registration and licensing fees, whilst also maintaining its roads and safety responsibilities. Our organisational values steer our actions, decisions, and behaviours as we progress on our path of transformation - innovating to keep Victorians moving.

Responsibilities

The Centre Manager will lead the day-to-day operations of the Bundoora Customer Service Centre, ensuring effective planning and organization of workloads. They will also supervise and train staff to achieve performance goals and ensure compliance with legal requirements and policies.