Centre Manager – Castle Saunderson

at  Scouting Ireland

Company information and introduction:
Scouting Ireland is a registered charity and was founded in 2003 after the membership of Scouting Ireland (CSI) and Scouting Ireland (SAI) voted in favour of forming a single, all-Ireland Scout association. Previous to this, Scouting had been operating in Ireland since 1908.
Details of the Scouting Ireland programme, governance structures, recent annual reports etc. can be seen on www.scouts.ie.
Overview:
The Centre Manager at Castle Saunderson Scout Centre oversees the day-to-day operations of the facilities. The ideal candidate will have a background in facilities, hospitality, and project coordination, along with the ability to collaborate with volunteers to ensure the site runs smoothly and continues to grow.
This role may involve flexible hours, including weekends and holidays, to meet the needs of visitors and maintain the campsite’s operations. The successful candidate should have a passion for outdoor education, environmental care, and the values of Scouting Ireland.
Key Responsibilities and Duties:
The key responsibilities and takes of the Centre Manager include but are not limited to the following:

Operational Management:

• Oversee day-to-day operations of the indoor accommodation and campsite, including maintenance, housekeeping, and guest services.
• Ensure compliance with health and safety regulations.
• Assist in developing and implementing operational policies and procedures to optimise efficiency and guest satisfaction.
• Monitor and manage budgets and expenses to adhere to the Financial Handbook.
• Coordinate and work alongside volunteers to delegate tasks, provide training, and ensure a positive working environment.

Facilities Management:

• Supervise maintenance activities, including repairs, renovations, and upgrades to facilities and infrastructure.
• Coordinate with vendors, contractors, and suppliers to ensure timely delivery of services and materials.
• Conduct regular inspections to maintain the quality and safety standards of the premises.

Hospitality Management:

• Provide exceptional customer service to visitors, addressing enquiries, concerns, and feedback promptly and professionally.
• Develop and maintain positive relationships with customers, community members, and stakeholders to enhance the reputation and goodwill of the Scout Centre.

Business Development:

• Identify opportunities for revenue growth and expansion of services, such as hosting events, workshops, and outdoor activities.
• Assist in developing marketing strategies to attract new customer markets and increase occupancy rates.

Project Management:

• Coordinate projects related to facility improvements, renovations, and expansions.
• Plan, organise, and execute events and activities in collaboration with volunteers, ensuring alignment with organisational goals and objectives.
• Develop event plans, budgets, and timelines, and coordinate resources effectively to ensure successful execution.
• Engage volunteers in event planning and implementation, providing guidance, support, and recognition for their contributions.
• Evaluate the success of events, gather feedback, and identify opportunities for improvement.

Please see link below for further information:
https://issuu.com/scoutingireland/docs/scoutingirelandinformationpackc_b9c6d13415cc7f
Key Skills and Competencies:
Qualifications /Experience Required

Essential:

• Proven experience in facilities management, hospitality, and customer service, ideally in a similar environment.
• Strong communication, leadership, and interpersonal abilities.
• Capable of multitasking, prioritizing, and performing well under pressure.
• Good understanding of Health & Safety practices.
• Proficient in using computer applications and software for operations management and financial analysis.
• A full, clean driving license.

Desirable:

• Knowledge of Scouting’s methods, values, and goals.
• Experience working with or managing volunteers, either in a volunteer role or a leadership capacity.

General:

• Excellent people skills.
• Ability to work independently and make sound decisions.
• Ability to collaborate effectively with both professional staff and volunteers.

Job Types: Full-time, Fixed term
Contract length: 12 months

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person
Expected start date: 03/03/202

Please refer the Job description for details