CENTRE MANAGER

The Centre Manager is responsible for the successful leadership and overall management of the Charleswood Active Living Centre according to the strategic direction set by the Board of Directors. You are responsible for sourcing and preparing grant proposals. You are a strong collaborator who is committed to the mature adult community in a member driven organization model. You have excellent problem solving and communication skills. You have experience in managing employee relations, policy and procedure development and ensuring legislative compliance in Centre Management. You have experience collaborating with volunteers/members and provide the highest level of member services. You are outgoing, have sound judgement and will be a welcoming face to the Active Living Centre.

Primary Duties and Responsibilities: The Centre Manager performs some or most of the following:

• Participate with the Board of Directors in developing a vision and strategic plan to guide the organization
• Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization
• Foster effective teamwork between the Board and the Centre Manager and between the Centre Manager and staff
• In addition to the President of the Board, function as a spokesperson for the organization * Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate
• Attends Board meetings and ensures the provision of regular written reports including research and information for decision making recommendation for action * Works with or assigns staff to work with all Board committees by providing information and continuity for setting priorities, decision making and providing oversight for developing programs and services
• Represent the organization at community activities to enhance the organization’s community profile

HUMAN RESOURCES PLANNING AND MANAGEMENT.

• Determine staffing requirements for organizational management and program delivery
• Works with the Human Resources Committee of the Board on the implementation of the human resources policies, procedures and practices including the development of job description for all staff
• Establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations
• Recruit, interview and select staff in conjunction with the Board Executive that have the right technical and personal abilities to help further the organization’s mission * Ensure that all staff receives an orientation to the organization and that appropriate training is provided
• Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review * Coach and mentor staff as appropriate to improve performance
• Discipline staff when necessary, using appropriate techniques; release staff when necessary, using appropriate and legally defensible procedures
• Collaborates with the Program Coordinator to ensure and recruit adequate volunteer resources
• Holds regular staff meetings and keep staff updated on Board issues and direction
• Tracks all employee hours and work with the Bookkeeper on payroll, payroll remittance, completes and distributes pay cheques according to payroll details.

QUALIFICATIONS

Education

• University degree in a related field and/ or experience in management. Management of a member driven-non-profit organization an asset.

Knowledge, skills, and abilities

• Knowledge of leadership and management principles as they relate to non-profit/ member organizations
• Knowledge of federal and provincial legislation applicable to member organizations including employment standards, human rights, occupational health, and safety, et al.
• Knowledge of current community challenges and opportunities relating to the mission of the organization
• Knowledge of human resources management
• Certified in, or willing to obtain, Emergency First Aid and CPR Level C

Proficiency in the use of computers for:

• Office processes-file and fiscal management
• Financial management-spread sheets, excel data base and specialty software * E-mail-electronic communication
• Internet-Web Site Management
• Social Media-Marketing and Communication tools

Personal characteristics

The Centre Manager should demonstrate competence in some or all the following:

• Adaptability: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Behave Ethically: Understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establishes a positive working relationship with members to function as a support, resource and coach to assist them to attain necessary supports and services.
• Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Member Needs: Anticipate, understand, and respond to the needs of members to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate practical solutions, and make recommendations and/or resolve the problem.

Position Hours: 24 Hours weekly, flexibility in management of hours required. Ten-month term September 22 (or ASAP)-June 2026 (with potential for renewal)

• Participate with the Board of Directors in developing a vision and strategic plan to guide the organization
• Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization
• Foster effective teamwork between the Board and the Centre Manager and between the Centre Manager and staff
• In addition to the President of the Board, function as a spokesperson for the organization * Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate
• Attends Board meetings and ensures the provision of regular written reports including research and information for decision making recommendation for action * Works with or assigns staff to work with all Board committees by providing information and continuity for setting priorities, decision making and providing oversight for developing programs and services
• Represent the organization at community activities to enhance the organization’s community profil