STAFF TRAINING AND DEVELOPMENT

In liaison with the Managing Agent, the Centre Manager will be responsible for:

• The ongoing training and development of all Centre management staff.
• Implement Training Needs Analysis for each team member on a six‑ monthly basis.
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with the Savills policy.
• Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord.

SKILLS, KNOWLEDGE AND EXPERIENCE

Candidates will be required to demonstrate the following:

PURPOSE OF THE ROLE

The Centre Manager is to ensure the overall smooth running of both schemes, including the recruitment and training of staff whilst maintaining a safe and pleasant environment for our customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks. They are to promote the Centres through initiating and developing strong relationships with other key stakeholders in the towns and the immediate catchment.
The Centre Manager is to split their time across both schemes working a 2 day/ 3 day rotation each week, however requirements to work at either site will be subject to change in order to meet the needs of client and Centre.

KEY RESPONSIBILITIES

• Manage, market and operate the Centres to the very highest of professional standards.
• Develop strong relationships with all Tenants.
• Maximise retail sales opportunities for Tenants.
• Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills.
• Be the ‘face’ of the Centres within the local community and to develop strong community links.
• Ensure that the Centres are maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
• Ensure that those working on site are carrying out an work in a safe manner.
• Lead by example.
• Manage and lead the Management team to achieve the objectives as specified in the Centres business plan.
• Develop and encourage team building with all Centre Management staff .
• Develop excellent lines of communication with all Centre Management staff, the retailers, contractors and customers and the owner of the Centre.
• Motivate both individual staff members and the management team as a whole.
• Motivate the Centre’s retailers.
• Attend tenants meetings with minutes of the meeting to be distributed to each staff member and Savills Asset Management Surveyor.
• In liaison with the Asset Manager, ordering the necessary maintenance works at the centres, ensuring the budget is adhered to.
• Spend at least one hour a day talking with the retailers. The Centre Manager is encouraged on a regular basis to ”walk” the developments prior to opening up in a morning.
• Authorise and check coding of invoices within agreed timescales.

SPECIFIC MANAGEMENT RESPONSIBILITIES

• Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities.
• Maximise opportunities to generate additional income.
• Ensure high levels of customer service are provided at all times.
• Prepare and submit to the Asset Management Surveyor/Landlord a brief weekly report/update.
• Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
• Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
• Be fully conversant with all relevant health and safety legislation.
• Comply with all H&S Regulations
• Submit for approval overtime schedules for staff alongside explanations where necessary.

In liaison with the Managing Agent, the Centre Manager will be responsible for:

• The ongoing training and development of all Centre management staff.
• Implement Training Needs Analysis for each team member on a six‑ monthly basis.
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with the Savills policy.
• Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord