JOB DESCRIPTION

We are recruiting for an experienced manager to oversee the day to day running and strategic management of The Octagon Shopping Centre, in Burton on Trent.
The Octagon Shopping Centre extends to over 136,000 sqft and has over 45 tenants/units, as well as having a number of national retailers such as TK Maxx, Iceland, HMV, One Below, alongside some great independent retailers and restaurants.
We are seeking a highly motivated and skilled individual to lead and manage the on-site team and drive continual improvements, attract and retain footfall and create a desirable environment for tenants, customers and staff.

• Lead and inspire the team to deliver excellent levels of service
• Build relationships with key stakeholders including active participation at local community groups
• Proactive engagement with landlord consultants and external parties
• Oversee Health and Safety compliance
• Full service charge budget management
• Build strong and effective relationships with tenants and develop an understanding of their business needs to assist with their success
• Lead promotion and awareness of scheme and actively arrange and promote seasonal events and report on success of same
• Deliver excellent facilities services and customer relations
• Oversee supervision and effective management of staff including soft services and maintenance team
• Management Reporting (including tenant trading performance, media engagement, project progress)
• Delivering KPIs