Job Advert
We have an exciting opportunity for a Service Centre Manager to join our dynamic team working In Hackney, London. You’ll be working as part of an engaged and motivated team for a company that is committed to reward and recognition for a job well done.
Millbrook Healthcare Group is a rapidly expanding business, with a mission to provide a unique service that will ensure all our valued customers receive the tools and service to enable them to live as independently as possible.
Livity Life, part of Millbrook Healthcare Group, is leading the Technology Enabled Care (TEC) revolution! It is a great time to join us, where not only will you be part of a thriving and expanding team, but you will also lead and inspire a team to deliver the most cutting-edge digital tools and transformational service to empower our clients to live safe, independent lives in their own homes.

THE ROLE:

• Leading the Team – Coaching, motivating and monitoring the performance of individuals and the team through ensuring regular 1-1 and team meetings along with training, development opportunities and succession planning.
• Health and Safety – Embed a safety led culture, that promotes the safety of colleagues and service users as a key priority of the service centre. Ensure that safety incidents and near-misses are appropriately reported and resolved with agreed timelines. Maintain and lead the Health and Safety Working Group.
• Delivering outstanding customer service and standing as an exemplar to the team. You will be responsible for daily communications with customers, some of whom are vulnerable and the team. You will be logging delivery challenges, refer backs and ensuring our customers and Service Centre Team are supported.
• Stock control – You will be responsible for ensuring stock is correctly received, maintained and issued. You will have responsibility for stock checks, adjustments and variances. You will be updating systems with relevant supplier serial numbers to enable tracking of items.
• Administration – the reach of your administration responsibilities is beyond that of stock control. You will be liaising with our Talent Acquisition Team for team resourcing, assisting with job descriptions and recruitment of new colleagues. And you will be liaising with our Human Resources Team to ensure any sickness days, holidays and Training needs of the team are reported and recorded accurately.