STAFF TRAINING AND DEVELOPMENT

In liaison with the Managing Agent, the Centre Manager will be responsible for:

• The ongoing training and development of all Centre management staff.
• Implement Training Needs Analysis for each team member on a six‑ monthly basis.
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with the Savills policy.
• Attend all Management Meetings and any other meeting as requested by the Surveyor / Landlord.

SKILLS, KNOWLEDGE AND EXPERIENCE

Candidates will be required to demonstrate the following:

PURPOSE OF THE ROLE

The Centre Manager is to ensure the overall smooth running of the Centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks.

KEY RESPONSIBILITIES

• Manage, market and operate the Centre to the very highest of professional standards.
• Develop strong relationships with all Tenants and actively engage with them to understand their performance and requirements.
• Maximise retail sales opportunities for Tenants.
• Adhere to all key performance indicators as set out in the Management Agreement and Savills own KPI structure.
• Be the ‘face’ of the Centre within the local community and to develop strong community links.
• Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
• Ensure that those working on site are carrying out all work in a safe manner.
• Lead by example.
• Manage and lead the Management team to achieve the objectives as specified in the Centre’s business plan.
• Develop and encourage team building with all Centre Management staff .
• Develop excellent lines of communication with all Centre Management staff, the retailers, contractors and customers and the owner of the Centre.
• Motivate both individual staff members and the management team as a whole.
• Motivate the Centre’s retailers to engage in communication and activity.
• Attend tenants meetings with minutes of the meeting to be distributed to each staff member and Savills Management Surveyor.
• In liaison with the Surveyor, managing the necessary maintenance works at the Centre, ensuring the budget is adhered to.
• Spend at least one hour a day talking with the retailers. The Centre Manager is encouraged on a regular basis to ”walk” the development prior to opening up in a morning.
• Authorise and check coding of invoices within agreed timescales.
• Setting a first draft service charge budget for approval by the Surveyor and managing the expenditure in line with the agreed budget throughout the year.
• Completing the year end service charge reconciliation in conjunction with the Surveyor and being able to explain any variances to budget.

SPECIFIC MANAGEMENT RESPONSIBILITIES

• Keep Savills/Owner fully informed of all management, marketing, and operational activities.
• Maximise opportunities to generate additional income.
• Ensure high levels of customer service are provided at all times.
• Prepare and submit to the Surveyor/Landlord a brief weekly report/update.
• Maintain accurate records of correspondence, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
• Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
• Be fully conversant with all relevant health and safety legislation.
• Comply with all H&S Regulations

In liaison with the Managing Agent, the Centre Manager will be responsible for:

• The ongoing training and development of all Centre management staff.
• Implement Training Needs Analysis for each team member on a six‑ monthly basis.
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with the Savills policy.
• Attend all Management Meetings and any other meeting as requested by the Surveyor / Landlord