• Work for a reputable company with a strong presence in the heavy vehicle industry
• Permanent, secure position with steady workflow and great team culture
• Your chance to take the next big step in your career with a great support system!
  Western Truck Repairs is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors. We offer a complete range of services, from minor mechanical and accident repairs, to complete hand-finished re-builds, we really can do the lot!
  Western Truck Repairs have a great network with towing & salvaging operators, to ensure we can provide the upmost service to see each job right through from beginning to finish.
  With a convenient location near Melbourne’s Ring Road and Westgate Bridge, you’ll be part of a team that serves the local trucking community with pride and professionalism. Our facility is a bustling hub of activity, with experienced panel beaters, mechanics, body builders, fabricators, spray painters, chassis aligners and electricians working together as a cohesive team. We pride ourselves on positive culture within our workplace & love growing our team as we continue to expand!

Work Health and Safety

• Ensure that the site remains safe by maintaining the WHS management system
• Immediately reporting and recording any safety incidents or near misses and actioning required

• Ensure all environment policies and procedures are followed

  Customer Service and Stakeholder Management

• Ensure exceptional customer service is provided to all clients and work providers

• Monitor scores and feedback and action as required.
• Upon collection, ensure clients are walked through the repairs
• Ensure the day-to-day relationship with all work providers are upheld and protected

Quality and Vehicle Management

• Ensure vehicles are repaired to their pre-accident condition
• Ensure final QA Inspection is carried out
• Resolve any quality or safety concerns
• Ensure comprehensive and accurate quotes are carried out
• Ensure upon vehicle’s arrival appropriate vehicle arrival inspection is carried out
• Ensure Quoting/Management System is updated to reflect completion and departure
• Ensure parts are ordered via parts management/ordering system and invoices, credit notes and returns are actioned

• Parts are labelled and stored accordingly

  Production Workshop Management

• Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition

• Proactively manage the incoming/outgoing of vehicles to maximise capacity of workshop
• Ensure vehicles are repaired as per the Job Sheet, Repair Method and SOP
• Ensure appropriate usage of consumables and materials are used to avoid wastage

P&L, Reporting and Administration

• Ensure the site is operating profitability, prepare and/or review P&Ls, budgets, ARC, job costings, KPIs, management reports, utilising the tools provided
• Ensure EOM & OEM reporting is accurate and submitted on time
• Ensure invoicing is carried out accurately for all clients/Work Providers and within invoicing timelines.
• Ensure all subcontractors engaged comply with the AMA subcontractor requirements

• Ensure clients are advised of monies prior to vehicle collection and money is collected

  Leadership and People Management

• Proactively build and maintain positive work relationships and culture

• Update time keeping system to reflect absences
• Oversee the team on site, including but not limited to:
• Recruitment and onboarding of new team members (with appropriate authorisation)
• Ensure new team members are appropriately inducted prior to commencing work
• Conduct annual performance appraisals
• Handle employee misconduct/grievances in conjunction with People Team
• Ensure team members have current required licences and qualifications

We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business.