JOB SUMMARY

In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.
The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Basic Medical Assistant duties
• Ability to type quickly, basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference

REQUIREMENTS:

• High School Diploma required
• Graduate of Medical Assisting Program preferred
• Basic Life Support (BLS) required at the time of hire (American Red Cross or American Heart Association)

• Register patients, verify insurance, and process co-pays.
• Schedule appointments and coordinate specialist referrals.
• Answer patient inquiries and update them on care status.
• Inform staff of patient flow and assist with patient preparation.
• Record medical history, take vitals, and escalate critical cases.
• Perform point-of-care testing (e.g., flu, strep, ECG).
• Perform phlebotomy and administer injections as needed.
• Maintain exam rooms, stock supplies, and manage inventory.
• Update medical records and scan documents.
• Answer phone calls and handle mail.
• Perform patient follow-up and maintain reception area.
• Handle opening/closing duties, cash out, and secure the building.
• Conduct daily equipment checks and submit repair tickets.
• Perform additional duties as assigned.