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Certified Medical Assistant at Turnwell Mental Health
Johns Creek, Georgia, United States -
Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Medical Receptionist, EMR/EHR Systems, Communication Skills, Customer Service Skills, Team Leadership, Conflict Resolution, Medical Terminology, Insurance Processes, Organizational Skills, Multitasking

Industry

Mental Health Care

Description
Description Turnwell Mental Health Network is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics. The Patient Services Specialist (PSS) is a senior administrative role in a healthcare setting, responsible for overseeing the front desk operations and ensuring smooth and professional experience for patients, staff, and visitors. This role blends administrative leadership with patient service duties. Requirements WHAT WILL BE YOUR KEY RESPONSIBILITIES? Front Desk Operations Greet and check in patients Schedule and confirm appointments Answer phones and respond to inquiries Collect co-pays and verify insurance Leadership & Supervision Train and mentor reception staff Create front desk schedules Ensure adherence to office policies and procedures Serve as the first point of contact for staff issues or patient complaints Administrative Tasks Maintain patient records (physical and electronic) Monitor and order office supplies Coordinate with medical staff and management Ensure HIPAA compliance and privacy standards Reporting & Coordination Generate and submit daily/weekly reports (appointments, billing, etc.) Assist with billing questions and insurance verification Collaborate with office manager or practice administrator WHAT ARE WE LOOKING FOR? Experience as a medical receptionist (usually 2–5 years) Familiarity with EMR/EHR systems (e.g., Epic, Athenahealth, Kareo) Strong communication and customer service skills Ability to lead a team and resolve conflicts Knowledge of medical terminology and insurance processes Organized and able to multitask under pressure
Responsibilities
The Patient Services Specialist oversees front desk operations, ensuring a smooth and professional experience for patients, staff, and visitors. This role combines administrative leadership with patient service duties.