Certified Pharmacy Technician - Phone Support at Onco360

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

24.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Customer Service, Verbal Communication, Written Communication, Medical Terminology, Pharmacy Terminology, Data Entry Accuracy, Basic Math, Analytical Skills, Typing, Insurance Claims Processing, Prior Authorizations

Industry

Pharmaceutical Manufacturing

Description

Our specialty pharmacy is located in Scottsdale, AZ. This is a full time, remote opportunity - after onsite training period. Starting salary from $21.00 an hour and up - we also offer $3.00/HR shift differential for WEEKEND schedules. Schedule: Mon - Fri 8:30am to 5pm MST in spring/summer, with shift to 9:30am to 6pm MST in fall/winter Sign-On Bonus: $5,000 for employees starting before July 31, 2026. We offer quarterly incentive bonuses as well as a $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials. This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team. We offer a variety of benefits including: * Medical; Dental; Vision * 401k with a match * Paid Time Off and Paid Holidays * Tuition Reimbursement * Company paid benefits – life; and short and long-term disability * Paid Volunteer Day * Floating Holiday * Referral Incentive As a member of our Inbound and Outbound Phone Support team, you will: * Assist health care providers and patients by phone; answering questions and requests. * Communicate with patients and physician office staff to coordinate medication refill deliveries. * Work with Insurance companies regarding rejected claims and prior authorizations. * Serve as a primary contact for calls to patients and physicians. To be successful in this role, you will need: * Good interpersonal skills * Excellent verbal, written and customer service skills * Ability to work independently, meet deadlines and be flexible * Good organizational skills and detail oriented * Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology * Ability to perform tasks accurately and efficiently when inputting information * Licensed/registered pharmacy technician or as required by state law * Basic math and analytical skills * Intermediate typing/keyboarding skills Required education: * High school or equivalent Required experience: * Pharmacy Technician: 1+ years Desired license or certification: * PTCB Certification * Registered Pharmacy Technician Onco360, a closed-door specialty pharmacy, is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone. #OncoPhone1 #IH

Responsibilities

Provide inbound and outbound phone support to patients and healthcare providers to coordinate medication refills and answer requests. Manage insurance claims, rejected claims, and prior authorizations to ensure medication delivery.