CERTIFYING OFFICER III

at  The State of New Hampshire

MINIMUM QUALIFICATIONS:

Education : Bachelor’s degree from a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience : Three years of experience in one or more of the following areas: law enforcement, investigation, auditing, business/project management, an analytical field (to include computer programming), human services direct service delivery (to include teaching/instructing experience) or supervisory experience (defined as those individuals with responsibilities in the areas of hiring, firing, and fact finding relative to personnel issues) OR three years of experience within the Department of Employment Security at or above the level of Certifying Officer I or Interviewer Trainee. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Knowledge of the unemployment compensation laws of New Hampshire and familiarity with laws of other states. Knowledge of unemployment compensation benefit payment procedures, rules and regulations. Knowledge of labor and industrial conditions within the state, or occupational trends, job requirements and methods and sources of securing information regarding jobs and their requirements. Knowledge of the use and interpretation of labor market information. Familiarity with principles of legislation, such as the Social Security Act, Workers’ Compensation, wage and hour laws and policies and programs affecting employment. Ability to think objectively and make decisions based upon factual information. Ability to summarized verbal and written information on which unemployment benefits may be based. Ability to exercise judgment and to discuss problems rationally during a possible adversarial contact. Ability to communicate effectively. Ability to establish and maintain effective relationships with employees, employers, government or community organizations, and the general public. Ability to use a variety of electronic and telecommunications equipment. Proficiency in data entry. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

Conducts fact finding with all interested parties on issues of monetary and/or non-monetary eligibility to obtain information needed to make correct decisions.
Interprets and applies State and Federal law, rule and policy to determine eligibility for unemployment compensation benefits.
Writes and issues determinations on initial and continued claims involving separation and/or non-separation issues in order to make timely and accurate benefit payment or deny payment of unemployment compensation benefits.
Identifies existence of eligibility issues on unemployment claims to prevent improper payments, and determines, through a review of claimant work history and wage records, the correct assignment of benefit charges.
Communicates the requirements and procedures of the unemployment compensation program to interested parties to increase awareness and provide guidance. Determines claimant’s attachment to the labor market to provide appropriate work registration instructions and inform the claimant about available reemployment services.
Interprets determinations for all interested parties to explain the determination and provide appeal rights.
Performs all functions relative to the taking and processing of initial, additional, reopen and continued claims for unemployment compensation.
Maintains organized method of managing a large volume of work.
Mentors trainee or probationary Certifying Officer III’s and other staff as requested, to provide support and reinforce law, rule, policy and procedure.
Participates in training sessions, staff meetings and adjudication or integrity review programs, in order to update and improve knowledge and skills.
DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.
For further information please contact Sanda Jamak, BAU Supervisor, Sanda.Jamak@nhes.nh.gov and 603-656-6617.