CES COORDINATOR (TEMPORARY) at Inland Southern California 211

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

25.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Coordination, Prescreening, Housing Coordination, Customer Service, Trauma-Informed Approach, Evidence-Based Approach, Documentation, HMIS, GetHelp, iCarol, Excel, VI-SPDAT Tools, Advocacy, Referrals, Communication, Attention To Detail

Industry

Non-profit Organization Management

Description

Description Type: Full-time, Non-exempt, Temporary (position end date: 8/31/2026) Employer of Record: Inland SoCal 211+ Department: Housing – Coordinated Entry System (CES) for San Bernardino County Location: Hybrid – Riverside, CA Reports To: CES Manager Grant Funded: Yes Transfer Eligible: No Typical Hours: 8:00 AM to 5:00 PM. 32-hour workweek. Some evenings and weekends. Pay Range: $20.00 - $25.00 per hour, payable bi-weekly Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b retirement plan; sick leave; accrued vacation; and a 32-hour workweek WHO WE ARE In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs. We champion community resiliency, financial security, and health under the values of excellence, empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and those we serve, we're working towards a future where every person in our communities can achieve what they envision for their lives. To learn more about our workplace culture, visit www.inlandsocaluw.org/careers. WHO YOU ARE Mission-Focused: Your goal is to create change for better lives and healthier communities. You engage donors, volunteers, and the community, striving to accomplish shared goals and making the best judgments for the community and organization. Relationship-Oriented: You prioritize people over processes, cultivating relationships for common goals. You value diversity, practice effective communication, and actively listen to diverse input. Collaborator: You achieve change through collective action and partnership. You share community knowledge, focus on shared goals, and seek win-win solutions while maintaining core values. Results-Driven: You are dedicated to measurable goals for the common good. You communicate goals, motivate others, promote innovation, and drive resources to deliver excellent service. Brand Steward: You grow and protect the organization's reputation with integrity and strong ethics. You act according to the organization's values, take appropriate action, and maintain transparency. JOB PURPOSE Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), a streamlined, evidence-based process that connects people experiencing homelessness to appropriate housing and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments and a “no wrong door” approach, helping individuals and families access support through any participating agency. This temporary CES Coordinator position will be responsible for coordinating cases for individuals experiencing homelessness. Responsibilities include answering phone calls from the unhoused community, conducting prescreening, and coordinating housing and other immediate needs. This position works closely with the housing team, housing providers, and other stakeholders to engage unhoused people in the CES process on pathways for permanent housing. The temporary CES Coordinator will provide customer service with a trauma-informed, whole-person, evidence-based approach. This position is excellent for those who are skilled at providing compassionate care while adhering to a standard, consistent, and detail-oriented workflow. ESSENTIAL DUTIES • Provide excellent customer service to individuals experiencing homelessness or a housing crisis, both over the phone and in person. • Provide clients with preliminary assistance such as becoming “document ready” for housing and addressing immediate needs such as food, clothing, hygiene, and other basic items. • Record client information, document cases, and create case files in various systems such as but not limited to GetHelp, iCarol, HMIS, and Excel spreadsheets. • Answer live phone calls and assess for CES eligibility with prescreening and VI-SPDAT tools. • Coordinate housing with clients, housing locators, and agency program staff, facilitate smooth transitions to other service and housing providers (warm handoffs), and collect follow-up information and document outcomes. • Advocate to other agencies to support clients receiving necessary services and housing. • Respond to crisis and calls from stakeholders about individuals in need of assistance • Identify available community resources and provide in-depth referrals to housing, medical, and mental health services, while advocating on behalf of clients for services and housing. • Attend team meetings, case conferences, training workshops, and community meetings; and document cases through appropriate systems, ensuring compliance with CES policies and procedures. • Work closely with engagement teams, case managers, and housing navigators, and provide Housing Navigation services on a case-by-case basis. Abide by HUD, CES, Inland SoCal 211+, and all other applicable policies, procedures, reporting, implementation, and other requirements. • Successfully meet and maintain performance parameters and learn through various means to maintain appropriate knowledge of housing programs and services. Community work is ever-changing because the needs of the community are our foremost mission. This list represents the typical responsibilities of the role, but other duties may be assigned. You will be expected to perform other tasks as required by your role and the organization's operational needs. Requirements QUALIFICATIONS • Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include: o High School Diploma, GED, or High School Equivalency with 2 years of experience working with community members experiencing homelessness and/or performing outreach or direct services to a similar population. • Ability to listen with sensitivity to other people’s feelings, needs, and points of view; demonstrate respect, tact, and courtesy in expressing options or ideas. • Passion and desire to work towards ending homelessness, patience to manage critical cases such as chronic disabilities, and ability to recognize and act upon opportunities to enhance community relations. • Excellent writing skills, including correct grammar and the ability to summarize, and proficient computer skills with competency in MS Office and various software. • Preferred: o English/Spanish bilingual o Proficiency in GetHelp, iCarol, and HMIS o Knowledge of local resources and HUD regulations o Knowledge of mental health and substance use clinical skills • Ability and commitment to using a trauma-informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants. • Physical Requirements: Work is performed in an office using standard office equipment such as the telephone, computer, fax machine, and copier. Tasks include moving objects like laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, transcribing information, navigating software, and prolonged sitting. These represent what is necessary to perform the essential duties. Reasonable accommodations for individuals with disabilities will be provided, as required by applicable law. • Reliable Transportation: Employees in this role must maintain reliable transportation that ensures punctual and consistent travel to designated work sites, trainings, and off-site events such as community meetings and outreach events in Riverside and San Bernardino counties. Standard commuting is not reimbursable. • Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in-person work. While some remote work may be possible; many duties must be performed in-person and/or on-site. • Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role. • Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply. These are basic qualifications to meet the requirements of the position. However, we encourage individuals to apply if they believe they have the necessary skills, knowledge, and experience to perform the job duties, even if their qualifications do not match 100%. We encourage applicants to think broadly about their background and skill set to thrive in the role. GRANT FUNDED POSITION This position is grant funded and carries the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment. 32-HOUR WORKWEEK We revised the standard workweek for all full-time employees to 32 hours. Continuation is contingent on successfully meeting our goals. This position's schedule and, if it’s hourly, the pay rate, may revert to a 40-hour workweek on a company-wide or department basis. HIRING POLICIES Inclusion: People who are justice involved, people of color, people who identify as LGBTQIA2S+, and people with disabilities are highly encouraged to apply for vacant positions at all levels. Equal Employment Opportunity: Employment opportunities at ISC211+ are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, color, sex, national origin, age (40 or over), military status, veteran status, disability, genetic information, ancestry, medical condition, reproductive health decision making, marital status, victim of violence status, gender identity, gender expression, sexual orientation, or any other characteristic protected by applicable law. Fair Chance Act: ISC211+ will consider qualified applicants with a justice-impacted history under the California Fair Chance Act. You do not need to disclose your criminal history or undergo a background check until a conditional job offer is made. If a conviction directly related to the job is found, you will have the opportunity to explain, provide mitigating evidence, or challenge the report's accuracy. Pre-Employment Screening: All offers of employment are contingent upon satisfactory background screening and drug test results. As the recipient of federal funds, this company participates in E-Verify.

Responsibilities

This temporary role coordinates cases for individuals experiencing homelessness by answering calls, conducting prescreening, and arranging housing and immediate needs. The coordinator will work closely with the housing team and providers to engage unhoused people in the Coordinated Entry System (CES) process for permanent housing.