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CF Partner Support Sr. Specialist German Speaker (VOIS) at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Technical Support, Fixed Products, TV Products, Routing, Switching, IP Services, Analytical Skills, Customer Orientation, Communication, L2 Support, CCNA Certification, German Language, English Language

Industry

Telecommunications

Description

Manage multiple operational scopes efficiently to maintain high service quality. Take ownership of complex and long-running issues, ensuring resolution within agreed SLAs and KPIs. Collaborate with internal teams and third-party vendors to resolve issues promptly and foster effective communication globally. Minimum 4 years' experience in troubleshooting and technical support for complex solutions. Advanced knowledge of fixed and TV products, including routing, switching, and IP services. Fluent in German (C1 level) and English, both written and spoken. Strong analytical skills and customer orientation with excellent communication abilities. Ability to act as internal L2 support for team members in complex scenarios. CCNA certification preferred. Bachelor's degree in a technical field or related area. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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Responsibilities

Manage multiple operational scopes efficiently to maintain high service quality. Collaborate with internal teams and third-party vendors to resolve issues promptly and foster effective communication globally.