CfA 12-03/26 IT Consultant at IOM

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Specifications, Terms of Reference, Data Protection, Data Management, Cybersecurity, Stakeholder Engagement, Analytical Skills, Research, Writing Skills, System Design, Process Optimization, Interoperability, SQL, Relational DB, Requirements Engineering, Conversational AI

Industry

International Affairs

Description

Introduction Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration [https://www.iom.int/iom-workplace-culture] Project Context and Scope Indicative positions / profiles: 1. IT Consultant (Migration Data / Statistics & Interoperability) – RR.0271 Focus: dataset assessment, Eurostat alignment (methodology/data structure/reporting), and data exchange mechanisms among actors. 2. IT Consultant (Registry Digitization / Information Architecture & Infrastructure Assessment) – TK.0102 Focus: review diaspora records, define target digital registry needs, and draft procurement ToR for an IT company; incorporate infrastructure constraints. 3. IT Consultant (Process Mapping / Digitalization Opportunities & Requirements) – LM.0625 Focus: end-to-end workflow mapping (work permits & temporary residence permits), bottleneck analysis, and proposal of digitalization solutions; translate into technical/functional requirements and procurement ToR. 4. IT Consultant (AI Chatbot / Conversational AI & Requirements Engineering) – IB.0537 Focus: requirements engineering and conversation design for a multilingual AI-powered chatbot; technical architecture/specifications (incl. integration into the IOM BiH website/Digital MRC), data governance and safeguards, vendor implementation ToR drafting, and market/vendor mapping. As the principal intergovernmental organization in the field of migration, the International Organization for Migration (IOM) plays a pivotal role in shaping global migration governance and advancing humane and effective solutions to mobility challenges worldwide. IOM supports migrants and governments across the world by developing responses to the shifting dynamics of migration and serves as a key source of advice on migration policy and practice. The organization operates in emergency settings, strengthens the resilience of people on the move, particularly those in situations of vulnerability, and builds the capacity of governments to manage all forms and impacts of mobility. Today more than ever, migration and mobility are shaping our collective future, and Bosnia and Herzegovina (BiH) is no exception. Migration and mobility trends in BiH are complex and dynamic. Traditionally a country of origin with a long history of emigration, and active diaspora community whose skills, knowledge, and transnational engagement remain crucial for the country’s development. Since 2017, BiH has additionally become a key transit point on the Eastern Mediterranean Route and, in recent years, a destination for labour migrants from within and beyond the region. Confronted with challenges, including one of the most rapid demographic transitions in Europe, BiH is increasingly considering migration and mobility as potential drivers for building more resilient and prosperous communities. In the context of the European Union (EU) accession process, the BiH diaspora represents not only a social and cultural asset but also a key partner in advancing circular migration—the regulated, repeated movement of people between BiH and other countries for work, study, or temporary assignment. Circular migration contributes to skills transfer, labour‑market flexibility, and institutional development, aligning closely with BiH’s broader goals for economic resilience and EU accession. Effective migration governance and reconciliation efforts are key to unlocking the country’s potential. As the national context continues to evolve, IOM is adapting its work to meet the changing needs and priorities of the authorities and communities. In response, IOM is actively working on the implementation of digital solutions aimed at improving access to information, services, and engagement with migrants, diaspora members, host communities, and institutional stakeholders. These initiatives may include digital platforms, information portals, AI-powered tools, and similar. To ensure that these digital tools are user-cantered, technically sound, and sustainable, IOM seeks to engage an IT consultant to support the following tasks, but not limited to: needs assessment, including the analysis of digitalization levels, existing systems, and interoperability between systems, as well as the identification of processes suitable for digitalization, develop technical and functional specifications, prepare implementation ToR for IT service providers, and conduct market research. Additionally, IOM provides its support to governments to align their policies and practices in the area of migration statistics with those in EU which are regulated by the Regulation (EC) No 862/2007 of the European Parliament and of the Council of 11 July 2007 on Community statistics on migration and international protection and repealing Council Regulation (EEC) No 311/76 on the compilation of statistics on foreign workers (Text with EEA relevance). To ensure these policies and practices are fully harmonized, IOM seeks to engage an IT consultant with expertise in statistics to support tasks related to collection and exchange of migrants’ non-personal data, within the government’s bodies as well as with Eurostat. The consultancy requires expertise in digital transformation, IT advisory services, migration statistics, including system design and testing, process optimization, interoperability, and support to implementation planning. The consultant will work under the overall supervision of IOM Bosnia and Herzegovina. Regular coordination meetings will be held, and progress updates will be submitted according to an agreed schedule. The consultant shall treat all data and information obtained during the assignment as confidential and comply with IOM data protection policies. All intellectual property developed under this assignment shall remain the property of IOM. Organizational Department / Unit to which the Consultant is contributing Mobility Pathways and Migration Governance

Responsibilities

The IT Consultant will support tasks including needs assessment, analysis of digitalization levels, system interoperability, and developing technical/functional specifications for digital solutions. They will also prepare implementation Terms of Reference for IT service providers and conduct market research.