CFP Processing Supervisor at Lafayette Federal Credit Union

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

77000.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Processing Workflow Management, Staff Scheduling, Compliance, Coaching, Support, Problem Resolution, Loan Performance Monitoring, Program Implementation, Quality Control, Consumer Loan Products, Administrative Support, Escalation Management, Training Resources, Staffing Needs Identification, Workflow Modification, Quality Assurance

Industry

Banking

Description

Description NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. We are currently seeking a CFP Processing Supervisor to join our dynamic team! You will be responsible for following established policies and procedures, is responsible for closing and funding production and providing administrative support to the CFP Manager and CFP processing team for the CFP-Consumer Lending Department. About us: Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. Requirements A day in the life of a CFP Processing Supervisor includes: Managing daily operations of processing workflow and processing staff. Ensuring that department goals are met and workflows/procedures are followed. Overseeing processing staff schedules. Processes along with staff using organizational policies and procedures ensuring compliance and accuracy. Developing processing team expertise with coaching, support, and educational programs/courses. Identifies staffing needs and workflow modifications to ensure department is meeting expectations internally and externally. Responsible for escalation cases and problem resolution in cooperation with the CFP Manager. In cooperation with the Underwriting Manager: monitors current processing procedure and loan performance trends within each partner relationship as well as with membership. Ensure direct lending partners are supplied with appropriate program and training resources. Participates in meetings, site visits, program implementation when applicable. Evaluating the CFP program and makes staffing and/or design recommendations in cooperation with the Underwriting Manager. Research, reports and corrects any quality assurance issues with regard to partner service and loan quality according to the organization's policies and procedures. Works with appropriate channels to ensure that steps are taken to correct unsatisfactory conditions. Performing quality control on all consumer loans and ensures compliance with all applicable external and internal regulations. Responsible for the thorough knowledge of consumer loan products, policies and procedures. Qualifications: Three years to five years of similar or related experience. A high school education or GED. Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan) 401k employer matching contribution Income protection with life insurance, short and long-term disability Paid time off, holiday leave & birthday leave Educational assistance Commuter benefits program and more! Pay: $69,500 -$77,000 annually depending on experience and qualifications. The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. *Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer *EOE/AA/DISABILITY/VETERAN

Responsibilities

The supervisor manages daily operations of processing workflow and staff, ensuring department goals are met and established policies and procedures are followed for closing and funding production. This role also provides administrative support to the CFP Manager and processing team within the CFP-Consumer Lending Department.