MAKE A +DIFFERENCE AT KRATON!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our CFR/ CSR team at our Almere location.
We are looking for a proactive and service-minded team player to support our customers with care and efficiency. If you thrive in a dynamic environment, this role is for you!

REQUIRED SKILLS

• Minimum 3 years of experience in customer service and/or sales function.
• MS office, basic understanding of SAP, CRM and other relevant tools.
• Communicates clearly and articulately when speaking in an individual or group environment.
• Organizes thoughts with ability to present information in a clear and precise manner.
• Experience in a B2B environment.
• SAP experience required.
• Professional level communication in English and one additional language is preferred.

EDUCATION, CERTIFICATIONS & LICENSES

• Bachelor’s degree from accredited university, college or business school or equivalent work experience
• Export Operations Training preferred
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  The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
  Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.
  Kraton is proud to be an Equal Opportunity Employer

The key responsibilities of this role include but are not limited to the following:

• Function as primary customer contact for the placement and fulfillment of sales orders.
• Responsible for daily interaction and customer inquiries.
• Schedule and proactively monitor shipments in our Transport Management System to ensure delivery on time.
• Work with our carriers, logistics, supply, and Kraton locations, to resolve order and delivery issues, driving continuous improvement.
• Review invoices to achieve a high percentage of invoice accuracy.
• Working with Sales, Finance and Credit Management, to follow up on unpaid customer invoices.
• Ensure customer service level policies are followed.
• Maintains clean SAP master data and supports Sales upon request.