CFSS Intake Specialist at Pinnacle Services Incorporated

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Intake, Data Entry, Record Management, Communication, Administrative Support, Workflow Improvement, Case Coordination, Customer Service

Industry

Individual and Family Services

Description

Description Pinnacle Services is seeking a CFSS Intake Specialist to work with the Minnesota Health Care Programs (MHCP) provider that supports people receiving CFSS. Pinnacle Services offers a fun and highly collaborative work environment that centers on providing services of the highest quality to the people we serve. We work with a variety of lead agencies, and our consumers are located primarily in the metro area. Key Responsibilities: 1. Client Intake and Communication: Serve as the first point of contact for incoming person served calls and emails. Accurately complete intake forms, ensuring all necessary person served information is documented. Coordinate follow-ups for missing documentation or incomplete service agreements. 2. Data Entry and Record Management: Maintain detailed and organized records of all intakes in agency systems. Update and maintain spreadsheets by entering accurate information received through the intake process. 3. Team Collaboration: Work closely with CFSS workers to transition completed intakes for consultation. Provide status updates and feedback to the CFSS Supervisor as needed. 4. Administrative Support: Respond to client inquiries promptly and professionally. Assist in improving intake workflows to enhance efficiency. Company Perks: Training Program - up to 30 days, once training has been completed and an approval by the direct supervisor is given, then the position moves to fully remote. Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term Disability Voluntary Life Insurance MN Paid Leave Flexible Spending Account Paid Time Off 7 Holidays 401K - Eligible to contribute the 1st quarter after 6 months of employment Animal Friendly Corporate Office Professional Growth Opportunities Flex-time available after the first 30 days. Requirements DHS Requirements for Employees Working Directly with CFSS Participants: Must be at least 18 years old. Successfully pass a background study. Meet one of the following criteria: One year of full-time experience providing direct services to individuals with disabilities or those over 65. One year of full-time experience coordinating or directing services for these populations, including self-directed services. Personal experience in coordinating their own services.

Responsibilities

Serve as the primary point of contact for incoming client calls and emails to complete intake forms and documentation. Maintain organized agency records and collaborate with CFSS workers to transition clients for consultation.