• Be part of a transformation with real national impact.
• Grow with an organisation dedicated to helping Australians improve their health.
• Sydney based role in our Haymarket office, near Central station - Hybrid working

ABOUT US

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Healthdirect Australia is the national provider of government-funded virtual health services, helping Australians access trusted health advice, support, and care 24/7 – anytime, anywhere. Through helplines, websites, and video call solutions, we empower people to manage their health, connect with the right services, and access virtual care when they need it most.

WHAT YOU WILL BRING TO THE ROLE

• Relevant change management qualifications (e.g. PROSCI, CMI, or equivalent).
• 5+ years’ experience in change management, with proven success in complex stakeholder environments.
• Expertise in customer service environments and transformation programs.
• Flexibility and resilience to work in ambiguous and evolving contexts
• Familiarity with project management methodologies and tools.

Key responsibilities

• Lead enterprise change strategy: Design, establish, and embed a scalable change management methodology tailored to our maturity and transformation goals.
• Deliver transformation programs: Lead end-to-end change activities for 1800MEDICARE and other high-profile initiatives.
• Engage and align stakeholders: Build strong relationships with executives, leaders, and partners, securing sponsorship and buy-in.
• Build change capability: Coach and mentor leaders and teams, uplifting our organisation’s ability to navigate change.
• Measure success: Define KPIs, track adoption, and demonstrate ROI through transparent reporting