Division: Courts Tribunals and Service Delivery
Location:Parramatta, NSW, AU, 2150 Sydney, NSW, AU, 2000
Req ID: 76411

YOUR ROLE

The Change and Engagement Manager is responsible for implementing change frameworks, tools, and plans that maximise employee adoption and minimise resistance. This is achieved by leading and managing the design and delivery of change management and engagement frameworks and communication strategies relating to strategic projects, programs and operational changes.
The role ensures change initiatives are fit for purpose in supporting employee adoption of new behaviours, processes and technology solutions as well as reinforcing the sustainability of change.

WHAT YOU’LL DO

As part of the Change and Engagement Manager position, you will Liaise with key project, business, and support partners to ensure involvement and support throughout the change/communications. In addition to managing the delivery of a complex range of internal and external communication initiatives.

You will also ….

• Design, manage, develop and deliver effective change management, engagement and communication strategies and plans for programs, projects and operations in NSW courts and tribunals.
• Manage the delivery of all aspects of change and communications, including stakeholder and impact assessment, engagement, communication, training, support and business readiness to embed the required business change.
• Ensure key stakeholders, business sponsors and project partners where necessary are actively engaged in planning and their needs are incorporated in change, communication and engagement strategies and plans.
• Develop both proactive and responsive communication strategies and activities which are aligned to CTSD operational priorities and provide effective support to CTSD strategies, initiatives, developments, organisational change and organisational development.
• Identify issues in change management methodologies and contribute to the ongoing development and improvement of tools, techniques and templates for implementation of change initiatives.
• Develop and implement change, communications and learning plans in the appropriate format to support systems and process transformation and improved experiences

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• How have you successfully led change and engagement initiatives across diverse stakeholder groups, including judicial officers and legal professionals, in a high-stakes digital transformation environment?
• Can you share an example of how you tailored engagement strategies to meet the needs of different court jurisdictions, ensuring consistent adoption and support for digital change across both operational staff and judiciary