Change and Release Analyst at Racq

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Change Management, Release Management, Disaster Recovery, Communication, Problem Solving, Time Management, JIRA, Confluence, ServiceNow, SharePoint, Attention to Detail, Continuous Improvement

Industry

Financial Services

Description

Join RACQ and help shape the future of technology service delivery. We’re looking for a proactive and detail-oriented Service Design and Transition Analyst to support the delivery of effective change across our Technology Environments. This role is pivotal in ensuring seamless transitions, robust disaster recovery planning, and insightful service reporting. Key Responsibilities Plan, coordinate and manage transition of monthly enterprise releases and change activities. Plan and execute Disaster Recovery (DR) tests in line with APRA guidelines. Generate monthly service performance reports for business pillars. Collaborate with internal and external stakeholders to ensure operational readiness and effective communication. Support audits and maintain documentation and processes. Identify and mitigate risks, ensuring they are mitigated or escalated appropriately. What You’ll Bring Minimum Diploma in a relevant field. 3–5 years of industry experience in service management, change/release management, or disaster recovery. ITIL Foundation certification desirable. Strong communication, problem-solving, and time management skills. Experience with tools such as JIRA, Confluence, ServiceNow, and SharePoint. High attention to detail and a commitment to continuous improvement. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion—particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirements, please advise us at the time of applying. What we offer you: Our employee benefits are designed to enrich your work life, your home and the community you live in. Some of these include: Financial benefits and discounts on a range of banking, assistance and insurance products. Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. A range of flexible working and leave options: parental leave of 16 weeks, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offers and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. You can check out all our employee benefits at: https://www.racq.com.au/about-us/careers/employee-benefits Questions or require any adjustments? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au. #LI-Hybrid

Responsibilities

The Change and Release Analyst will plan, coordinate, and manage the transition of monthly enterprise releases and change activities. This role also involves executing Disaster Recovery tests and generating service performance reports.