Change, Configuration and Release Team Leader at NECSWS

Hartlepool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Configuration Management, Release Management, Stakeholder Management, Resource Management, ISO20000 Compliance, ITIL Framework, Team Leadership, CMDB Management, Service Level Agreements (SLAs), KPI Monitoring, Business Writing, Infrastructure Technologies, Application Technologies, Customer Service, Problem Solving

Industry

IT Services and IT Consulting

Description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The Change, Configuration and Release Team Leader role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Change, Configuration and Release Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Change, Configuration and Release Manager, the successful candidate will be responsible for delivering Change, Configuration and Release Management to NEC and our customers. The Change, Config and Release Management Team is responsible for minimising the adverse impact of planned maintenance activities to the services NEC provide through a robust review and approval process as well as ensuring visibility of forthcoming maintenance and ensuring an accurate CMDB. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Change, Configuration and Release Management processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000. The role is office based in either Chippenham or Hartlepool. Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices. Responsibilities Delivery within NEC for Change, Configuration and Release Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Ensure compliance with documented processes to allow certification to ISO20000 to be maintained. Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams. Ensuring adherence to contractual SLAs Input into Change, Configuration and Release reporting as required by each contract A good communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Change, Configuration and Release Management techniques. An ability to balance and plan the short-term actions of the team. Awareness of all relevant industry standards. Awareness of best practices for service management. Good communication skills, including the ability to be influential and persuasive with stakeholders. An understanding of all of NECSWS business areas. An ability to think critically about systems and to make adjustments consistently as needed. The ability to manage time effectively while setting the tone of the team through leadership. Establish and maintain the integrity and control of the Configuration Management Database (CMDB) and the Configuration Items (CIs) within the CMDB, including the interfacing to any 3rd party tools. Promote and monitor process adherence within the wider stakeholder community Qualifications Essential Skills Demonstrable Service Management Experience, with a focus on Change, Config and Release management Stakeholder Management Resource Management Possess good customer service skills and an ability to innovate Good communication and business writing Working knowledge and experience of the ISO20000 Service Management Standard Ability to lead from the front and mentor both direct reports and the wider team to achieve the best they possibly can Good attention to detail Good working knowledge of infrastructure and application technologies Essential Qualifications ITIL v3 Foundation ITIL v3 Intermediate Qualification Desirable Qualifications and Skills ITIL v4 Foundation ITIL v4 Intermediate Qualification Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.

Responsibilities

Lead and manage the day-to-day Change, Configuration, and Release Management processes to ensure high-performance IT capabilities. This includes managing a geographically dispersed team and maintaining the integrity of the Configuration Management Database (CMDB).