Change Expert IV at ING

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Project Management, Stakeholder Management, Risk Management, Process Optimization, Analytical Skills, Communication Skills, Collaboration Skills, Financial Acumen, Governance, Continuous Improvement, Data Analysis, Policy Interpretation, Operational Compliance, Presentation Skills, Organizational Skills

Industry

Financial Services

Description

Roles and responsibilities Lead and deliver complex change initiatives, ensuring alignment with organizational strategy and objectives. Manage project/program assurance, deliverables, governance, and stakeholder engagement. Identify, evaluate, and manage project risks, issues, dependencies, and constraints. Apply structured change management methodologies to embed desired culture and behaviors. Ensure compliance with internal policies, procedures, and relevant regulations. Support strategy development and implementation, contributing to the effective operation of the organization. Oversee and improve internal processes, acting as a link between teams and functions. Develop and deliver budget plans, monitor operational compliance, and drive continuous improvement. Provide specialist advice on policies, procedures, and business operations. Plan and manage delivery of projects, ensuring effective resource utilization and risk management. Track and interpret key business KPI’s (DO funnel, STP ratios adaption metrics, CSAT scores ...) Prepare and coordinate governance routines Ensure country alignments Support operational excellence by identifying bottlenecks improvement opportunities and process gaps in customer journeys and internal flow Objectives Deliver transformational change for the Digital Business Banking NL team. Ensure effective collaboration and alignment across multiple stakeholders. Drive operational excellence and continuous improvement in internal processes. Support the team in achieving strategic objectives and embedding a culture of change. What do you bring? University degree (Master’s preferred) in a relevant field. Strong stakeholder management and collaboration skills. Resilience and adaptability in the face of change and setbacks. Effective communicator, able to tailor messages to diverse audiences. Results-driven, accountable, and resourceful. Expertise in change management, project/program management, and process optimization. Strong analytical, planning, and organizational skills. Financial and commercial acumen. Proficiency in data analysis, policy interpretation, and compliance management. Advanced presentation and verbal communication skills. Questions? Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

Lead and deliver complex change initiatives while ensuring alignment with organizational strategy. Manage project assurance, stakeholder engagement, and internal process improvements.