You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Reporting to the Business Integration Manager, the Change Integration Specialist plays a key role in integrating internal business partners into the products and services offered by Canadian Shared Services (CSS) and our suppliers. This role focuses on designing scalable, efficient solutions aligned with industry best practices, while supporting changes to existing services and optimizing processes.

• Lead Change Initiatives: Drive planning and execution of organizational change efforts tied to strategic priorities (e.g., system upgrades, process transformations, product/service implementations) using the Service Integration model.
• Project Tracking: Monitor milestones, risks, and deliverables to ensure alignment with business partner objectives.
• Problem Discovery: Facilitate working groups, focus sessions, and stakeholder meetings to uncover current pain points and future needs.
• Data Analysis & Solution Design: Analyze data, provide actionable recommendations, and design processes that meet stakeholder integration needs.
• Implementation Support: Guide solution development through implementation and warranty phases.
• Continuous Improvement: Identify opportunities to enhance processes and templates for greater efficiency.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external business partners, ensuring consistent and transparent communication.