Key responsibilities

• Establish and maintain the Change Operating Model, including the change lifecycle, methodology, governance, standards, RACI, reporting, templates and toolkit.
• Lead stakeholder identification, impact assessment, engagement strategies and communications.
• Conduct readiness assessments, identify adoption barriers and establish adoption plans and measures.
• Embed Change & Adoption into transformation, discovery and mobilisation.
• Coordinate engagement with Service Delivery Managers and operational stakeholders.
• Support service transition, including transition readiness, risks, dependencies and service landing.
• Provide governance, RAID management, executive dashboards and evidence-based reporting.
• Provide leadership insight into organisational impacts, readiness and adoption.
• Link adoption activities and measures to benefits realisation.
• Maintain a visible backlog, manage commitments and delivery dates, and escalate slippage early.
• Identify and track dependencies, owners and associated risks.
• Proactively escalate risks, recommend mitigations and track actions through to resolution.
• Maintain auditability and transparency across change activity.
• Maintain accurate forecasts, apply standard RAG definitions and align reporting with governance standards.
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