Port Louis, Port Louis, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Project Management, Stakeholder Management, Training, Coaching, Analytical Skills, Problem-Solving, Communication Skills, Interpersonal Relationships, Risk Management, Team Leadership, Adaptability, Presentation Skills, Empathy, Excel, PowerPoint

Industry

Financial Services

Description

MCB has readily embarked on a Digital Transformation in view of delivering a world-class customer experience to its clients. As part of our avant-garde strategy, we are currently recruiting for MCB’s Digital BU within The Change Management Office (CMO), which looks after the operationalisation of changes happening across the MCB Group at large. We are on the lookout for: Job vacancy: Change Lead The Change Lead will be responsible for the successful implementation of new/enhanced Tech and Digital customer journeys as well as strategic bank projects in alignment with the organisation’s Change governance framework. Reporting to the Manager Change Management Office, the selected candidate will also be responsible for coaching and delivering training during the implementation of a journey by collaborating with Business Units to implement changes and sharing the impact story through the support of change executives to ensure successful implementation and drive adoption across the organisation. In this role, you will: Support change initiatives by conducting analysis and tracking progress while anticipating, assessing and catering for impact of change for each customer journey to build a comprehensive change management plan; Ensure that stakeholder needs and concerns are identified and met; Identify and evaluate risks, issues, dependencies, and constraints associated with the change and limit the risks of organisational resistance to change and decision reversals, by engaging at the right levels of the organisation (SMEs, impacted BUs, leadership team, bank committees training and coaching sessions.) throughout the change; Share and disseminate change story and roadmap for selected digital product customer journey and projects; Maintain the master Change plan and track progress against the plan, with inputs from Product Owners, Project Leads, HR Team, Change Specialists and Change Leads; Lead, develop and coach Change Specialists whilst ensuring proper people allocation concerning change deliverables along the value chains of customer journeys; Co-create training plans with squads to enable impacted actors to better adopt the changes; Lead the team of Change Specialists in terms of the operationalization of the change; Build hype and excitement on the upcoming changes while managing fears and concerns. To succeed, you will be required to demonstrate the following competencies: Adapts approach and demeanor in real time to match the shifting demands of different situations; Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; Remains objective and calm when faced with adversity; Instills a can-do attitude in others; Provides direction, delegating, and removing obstacles to get work done; Using compelling arguments to gain the support and commitment of others; Builds rapport and relationships with a wide variety of people; Anticipates and balances the needs of multiple stakeholders. We are looking for a candidate who has a minimum of: A Degree in Management, Human Resources, Business Administration, Psychology or communication; 10 years’ working experience in relevant business lines preferably within banking and/or Human Resource environment with demonstrated involvement in change management, transformation initiatives or large scale business change/projects, including at least 3 years of team leadership; Proven experience leading end-to-end change initiatives and project management would be an advantage. Or 12 years’ working experience in relevant business lines preferably within banking and/or Human Resource with demonstrated involvement in change management, transformation initiatives or large scale business change/projects, including at least 3 years of team leadership; Proven experience leading end-to-end change initiatives and project management would be an advantage. A combination of both qualification & experience will be considered. You will be required to demonstrate Proven ability to manage interpersonal relationships, and excellent communication skills; Strong mediation skills for proactive stakeholder management while having a confident manner and high level of empathy; Proficiency in advanced Excel, PowerPoint and Microsoft Project exposure; Operates well under ambiguity, and gets energy out of helping to develop, implement, and communicate; Strong sense of responsibility and ability to work independently; Strong analytical skills and excellent problem-solving skills; Open and trustworthy personality that is able to establish trust; Good Presentation skills and ability to convey complex concepts in a simplified manner; Ability to handle disruptions while giving training and overcome group resistance; Fast learner to be able to quickly grasp new concepts/processes outside his/her expertise competencies. Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application. Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. Kindly attach a complete CV when applying. Candidates going through the selection process during the recruitment exercise will be required to provide two professional references. As part of the recruitment process, shortlisted candidate(s) will be required to provide a valid Certificate of Character of less than 3 months. The deadline for submission of application is 09 February 2026. The Management reserves the right not to appoint anyone following this advert.

Responsibilities

The Change Lead will oversee the implementation of new Tech and Digital customer journeys and strategic bank projects, ensuring alignment with the Change governance framework. This role involves coaching, training, and collaborating with Business Units to facilitate successful change adoption across the organization.