Job Title: Organizational Change Management Analyst / Readiness Liaison
Location: Boston, MA 02108
Duration: 1 Year (Renewal Possible)
Work Model: Hybrid (In-State Travel May Be Required)

POSITION SUMMARY:

A major public sector program is seeking multiple Organizational Change Management (OCM) Analysts / Readiness Liaisons to help prepare state agencies for the implementation of a new enterprise-wide financial solution. These professionals will assess agency readiness, provide tailored support, promote business process adoption, and ensure a smooth organizational transition.
Each Readiness Liaison will be assigned to a group of agencies (grouped by secretariat, business function, or organization type) and will serve as a key driver of change, ensuring users are equipped and supported throughout the transition.

REQUIRED SKILLS & EXPERIENCE:

• 3–5 years of experience in change management roles within large organizations
• Proven success with transformational change initiatives, especially tech adoption
• Strong relationship-building and influencing skills across varied audiences
• Excellent listening, interviewing, and analytical skills
• Skilled in mapping business processes using Visio and analyzing gaps
• Experience with tools such as MS Word, Excel, PowerPoint, Outlook
• Effective communicator—both written and verbal—with strong presentation skills
• Ability to independently track tasks, follow up, and proactively resolve issues
• Willingness to travel frequently across Massachusetts to engage with agencies
• Strong team player able to work collaboratively across departments
• Demonstrated ability to manage competing priorities in a fast-paced environment

PREFERRED QUALIFICATIONS:

• Basic understanding of public sector financial business processes, such as:
• Chart of Accounts
• GAAP Reporting
• Federal Grants Management
• Procurement & Contracting
• Asset & Inventory Management
• Billing & Accounts Receivable
• Data Reporting & Analytics
• Background in large-scale ERP implementations or public sector modernization projects

EDUCATION:

• Bachelor’s degree in a relevant field required

• Communicate the vision and value of the new financial solution to agency staff and leadership
• Promote and support the adoption of new enterprise functions that may replace existing tools (e.g., vendor or grants management systems)
• Maintain and monitor agency readiness checklists (training, security provisioning, technical requirements, etc.)
• Track technical readiness tasks (interfaces, data warehouse access, reporting needs)
• Collaborate with technical teams to identify and provision appropriate security roles
• Disseminate communications and training materials in a timely, clear manner
• Guide agencies through the transition from “as-is” to “to-be” processes
• Facilitate change readiness interviews and organizational assessments
• Develop agency-specific readiness plans encompassing communications, operations, technical readiness, and training
• Lead agency champion networks, conducting training and educational sessions
• Monitor engagement and provide coaching and follow-up support
• Deliver regular status reports identifying risks, challenges, and recommended solutions
• Support post-implementation success by identifying and mitigating issues
• Build strong, trusted relationships with stakeholders at all organizational levels