Change Management and Process Optimization (Hybrid) at Morgan Stanley

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Process Optimization, User Research, Experience Design, Usability Testing, Journey Mapping, Interpersonal Skills, Communication Skills, Strategic Thinking, Leadership, Risk Management, Performance Metrics, Process Improvement, Microsoft Office, Collaboration, Continuous Improvement

Industry

Financial Services

Description

Communicate complex information clearly and concisely to diverse audiences from Senior Stakeholders to the non-technical end user, both verbally and in writing, across multiple platforms (e.g., email, video, instant messaging).” User research and experience design: Conduct user interviews, usability testing, and journey mapping to understand user needs, identify pain points, and design intuitive solutions Demonstrated skill in de-escalating tense situations and guiding parties toward consensus. Strategic thinker with a results-oriented mindset; ability to influence and inspire others; commitment to fostering a culture of continuous improvement. Leadership and Strategy: Develop and execute a comprehensive change management and process optimization strategy aligned with the company's overall objectives. Process Improvement: Identify opportunities for process enhancements and implement best practices to achieve operational excellence. Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of change management and process improvement efforts. Risk Management: Assess risks associated with change initiatives and develop mitigation strategies to minimize disruptions. Minimum of 10 years of experience in change management, user experience or a related field, with at least 2-3 years in a senior leadership role / managing a team Proven interpersonal skills, including establishing rapport, building relationships, fostering trust quickly at all levels of the organization Demonstrated ability to tailor communication style to audience needs and organizational context.” Experience conducting stakeholder interviews, usability testing, and journey mapping to understand needs, identify pain points, and design intuitive solutions Well versed in key Office / Productivity tools like Microsoft Office Teams, AI Build a career with impact. Visit morganstanley.com for more information. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Responsibilities

Develop and execute a comprehensive change management and process optimization strategy aligned with the company's objectives. Identify opportunities for process enhancements and implement best practices to achieve operational excellence.