Change Management Consultant, AI at Australian Financial Complaints Authority

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change management, Stakeholder engagement, Communications, Training delivery, Readiness planning, Change impact assessment, Workshop facilitation, Relationship building, Analytical skills, Problem solving, AI adoption, Project management, Strategic planning, Data analysis, Process improvement

Industry

Financial Services

Description

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description 12‑month contract | Melbourne or Sydney | Flexible & hybrid work Help shape how AI is responsibly embedded in a purpose‑led organisation At the Australian Financial Complaints Authority (AFCA), fairness isn’t just a principle, it’s what guides everything we do. We’re now seeking a Change Management Consultant to join AFCA on a 12‑month contract, supporting the delivery of change initiatives across our AI program of work, one of the most exciting and strategically important transformations underway at AFCA. This is an opportunity to work at the intersection of people, process and technology, ensuring AI enhances not replaces, human expertise. About the role Working closely with the Change Lead, you’ll play a hands‑on role in planning, delivering and embedding change activities that support the successful adoption of AI‑enabled tools and new ways of working. You’ll partner with stakeholders across the organisation to assess impacts, engage teams, address concerns and build readiness, ensuring our people feel confident, supported and empowered as change is introduced. This role offers meaningful exposure to responsible AI adoption, complex organisational change and strong collaboration across technology, data, operations and customer‑facing teams. What you’ll be doing Conducting change impact assessments across program stages and outcomes Developing and delivering end‑to‑end change plans, including engagement, communications, training and readiness activities Facilitating workshops and engagement sessions with impacted stakeholder groups Building trusted relationships to support buy‑in, adoption and sustained change Working closely with Training and Communications Leads to ensure change interventions are aligned and cohesive Tracking adoption and effectiveness of change activities, providing insights to continuously improve outcomes Ensuring all change touchpoints are clear, consistent and connected for AFCA staff Qualifications What you’ll bring Several years’ experience delivering change management activities across transformational initiatives Proven experience delivering end‑to‑end change programs (stakeholder engagement, communications, training and readiness) Working knowledge of PROSCI, PCI or similar change methodologies Strong stakeholder engagement and relationship‑building skills Excellent written and verbal communication skills to be able to tailor messages for diverse audiences Solid analytical and problem‑solving capability, with a focus on driving adoption Ability to work to deadlines in a fast‑moving environment A curious, adaptive mindset and willingness to learn quickly in a dynamic AI space Additional Information What's on offer BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

The consultant will plan and deliver change initiatives to support the adoption of AI-enabled tools across the organization. They will partner with stakeholders to assess impacts, facilitate workshops, and ensure staff feel supported throughout the transformation.