Change Management Operations Manager - Payment Lifecycle Associate I at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Project Management, Payments, Stakeholder Management, Risk Assessment, Operational Excellence, Digital Transformation, Analytical Skills, Problem-Solving, Communication Skills, Team Leadership, Training Development, Budget Tracking, Technical Impact Analysis, Collaboration, ISO20022 Transformation

Industry

Financial Services

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As a Payment Lifecycle Associate I within the Change Management team, you will play a crucial role in upholding the company's strength and resilience. The candidate will act as the bridge between technical engineering teams and business stakeholders, ensuring technical changes are not only technically sound but also effectively adopted by end users. You will apply project management discipline to change activities to ensure they are delivered on time and within scope. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges and aims for best-in-class performance. Job Responsibilities Drive global change and transformation initiatives, focusing on payments product innovation and operational excellence. Develop and execute structured change management strategies for high-impact technical initiatives. Manage end-to-end project lifecycles for technical changes, including milestone setting, budget tracking, and resource allocation. Conduct thorough technical impact analyses and risk assessments to prevent service downtime. Facilitate Change Advisory meetings to review, prioritize, and approve technical change requests. Create training and communication plans to guide non-technical staff through system transitions. Define and track efficiency gains or losses to measure change success rates. Oversee implementation of technical changes for payment projects, ensuring alignment with business strategy and client needs. Apply structured problem-solving and design thinking to address strategic priorities. Perform detailed operations impact analysis for new business initiatives, including capacity, operating model, regulatory obligations, and control processes. Define and document operational requirements during solution design, ensuring readiness for new product launches or market expansion. Lead operational readiness activities for successful implementation, including production data configuration, product verification, and client migration planning. Develop trusted relationships with cross-functional stakeholders, business partners, and technology teams. Foster a collaborative environment, promoting mutual responsibility and teamwork. Partner with operations, technology, and product teams to ensure design and build requirements meet business needs. Manage multiple projects simultaneously, tracking milestones, critical paths, and deliverables. Coordinate working group and steering group meetings: set agendas, prepare materials (PowerPoint/Tableau), document minutes, and ensure clear ownership of action items. Provide regular status updates and business presentations to senior management and LOB executives. Maintain scorecards and project tracking tools for effective communication and reporting. Identify, assess, and manage project risks, issues, and dependencies. Ensure sufficient internal controls and procedures to minimize risk, supporting audits, regulatory reviews, and inspections. Drive the risks and controls agenda in partnership with local operations managers. Champion the People First Agenda, supporting wellness, development, training, and recognition initiatives. Required qualifications, skills and capabilities Bachelor’s degree in Business, Finance, Operations, Project Management, or related field. 4+ years of experience in change management, project management, or operations (financial services or payments). Strong business acumen and understanding of payments, treasury services, and cash operations. Technologically savvy, with experience in digital transformation and change/transition projects. Excellent organizational, communication, and stakeholder management skills. Proficiency in project management tools and presentation software (PowerPoint, Tableau). Collaborative, energetic, and results-oriented team leader Preferred qualifications, skills and capabilities Experience with global payments, liquidity, and cash management products. Knowledge of regulatory requirements and control processes in financial services. Ability to manage multiple priorities in a fast-paced environment. Strong analytical, problem-solving, and negotiation skills. Ability to communicate complex technical concepts to non-technical audiences. Strong execution skills; hands-on experience with ISO20022 transformation and SWIFT preferred. Shift: Mid to early evening JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

The role involves driving global change initiatives and managing end-to-end project lifecycles for technical changes in payment projects. The candidate will also facilitate Change Advisory meetings and oversee implementation to ensure alignment with business strategy.