The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world’s first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

ABOUT THE ROLE

We’re seeking an experienced Change Management Specialist to own and optimize our central change management process. In this individual contributor role, you’ll oversee critical change management changes across the organization while continuously improving the process itself. This position offers significant growth opportunities as you demonstrate your impact.

KEY RESPONSIBILITIES

• Own the end-to-end change management process, ensuring all modifications follow established protocols
• Coordinate cross-functional implementation of engineering changes with minimal disruption
• Track and report on change metrics, identifying bottlenecks and improvement opportunities
• Develop and maintain change management documentation and training materials
• Lead change control board meetings, facilitating decision-making among stakeholders
• Implement best practices and new methodologies to enhance the change management process
• Collaborate with engineering, operations, QA, and other teams to ensure smooth change execution
• Mentor junior team members on change management principles and practices