POSITION OVERVIEW

The Finance Transformation team is seeking a highly skilled and experienced Change Management, Training, and Communications Manager to support the transformation efforts within Finance and the FRP program. This role is instrumental in driving large-scale change, fostering a customer-centric approach, and ensuring the seamless integration of new processes and systems within the finance department, in partnership with Platform and Technology. The position will report dually to the AVP of Finance Transformation and the Sr. Manager of Change Management.
Key Responsibilities

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Finance, Business Administration, Change Management, or a related field.
• 7+ years related experience
• Proven experience in managing large-scale ERP transformation programs, preferably within a finance environment.
• Strong background in change management principles, methodologies, and tools.
• Exceptional training and facilitation skills, with experience in developing and delivering training programs.
• Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
• Customer-centric mindset, with a focus on delivering value and enhancing user experience.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details