The Manager, Fraud Risk & Change Solutions is accountable to successfully manage the solution planning, implementation and sustainment of change for enterprise and fraud led programs being delivered to P&C North American Fraud Operations.
This role will manage the change management effort within the business, utilizing standard project management methods and incorporating the unique needs of the business to ensure smooth, effective implementation and the achievement of anticipated benefits.
This role will guide the development of effective, consistent information and reporting for the Senior Leadership Team on key initiatives to ensure their effective involvement in critical decisions.

KEY ACCOUNTABILITIES

• Business Delivery & Operational Effectiveness
• Relationship Management & Customer Experience
• Risk Management and Control
• Change & Innovation

RELATIONSHIP MANAGEMENT & CUSTOMER EXPERIENCE

• Manage the successful implementation of change for enterprise and fraud-led programs, providing consultative advice, information and recommendations to program teams to ensure that fraud operations & customer experience impacts are considered in the design and planning. Contribute to problem and event management efforts as required, working with team members to ensure the root cause is identified and a resolution is completed as quickly and efficiently as possible.

KNOWLEDGE

• Post-secondary education or equivalent experiences
• 3-5 years bank experience.
• Change Management / Project Management experience (preferred)
• Knowledge of bank processes

SKILLS

• Strong verbal and written communication skills
• Strong prioritization, time management and multi-tasking skills
• Comfortable presenting plans to senior leaders
• Business case writing (considered an asset)
• Problem Solving (In-depth)
• Process Coordination & Management (In-depth)
• Analytical Thinking (Working)
• Change Leadership (Working)
• Influencer (Working)