The Role

You'll help deliver business change across a number of major transformation initiatives, taking responsibility from initial planning through to adoption and embedding.

You'll work with project teams and senior stakeholders to understand what is changing, who will be affected and what needs to happen for people to successfully adopt new processes, technology and ways of working. This will involve developing change strategies, assessing impacts, building engagement and ensuring teams are ready for what is coming.

Technology is a significant part of the programme, but this isn't purely a technology change role. A lot of the work focuses on customer journeys and how new technology can improve the customer experience, alongside wider cultural and organisational programmes.

The team follows Prosci ADKAR and takes an agile approach to change, while also valuing LEAN thinking and continuous improvement. You'll be expected to use structured change management practices while adapting your approach to the needs of each programme.

There is also significant stakeholder exposure, so you'll need to be comfortable working with senior leaders, project teams, training specialists and operational colleagues, providing advice and influencing decisions throughout the change journey.

Key Responsibilities

** Lead business change activity across major transformation initiatives from strategy and planning through to adoption and embedding

** Develop and deliver structured change strategies and plans, using Prosci ADKAR and other appropriate change management approaches

** Assess the impact of changes across people, customer journeys and technology and identify the support required to transition teams successfully

** Work closely with project and technology teams to build change activity into transformation programmes from the outset

** Engage and influence senior stakeholders, acting as a trusted advisor throughout the change journey

** Coordinate communications, engagement, readiness and training activity to help people understand and adopt new ways of working

** Support cultural and behavioural change programmes alongside technology and process transformation

** Identify opportunities to simplify and improve customer journeys and ways of working, applying LEAN thinking and continuous improvement principles

• ** Monitor adoption and readiness, identifying barriers and taking action to address them