JOB DESCRIPTION

Informa is going through an exciting period of change with a roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that support our business’ digital agenda and diverse customer landscape. We recognise the need for change and have a good understanding of where we need to get to.
Our Change Excellence team partners with and assists regional market leaders in successfully defining, implementing, and embedding their change agenda. Together, we seek to ensure the long-term sustainability and embedding of major Tech-enabled transformation programmes, driving effective change management strategies and the realisation of benefits.

As the Change Manager, you will lead the empowerment of colleagues to embrace the changes introduced through strategic transformation initiatives, driving adoption of the processes, tools, and ways of working. You will have the opportunity to lead the engagement, and ongoing embedding and adoption of our Gen AI too, Elysia and other AI initiatives.

• Develop Change Management activities: deliver end-to-end change management activity (for example communications, engagement, or learning tasks) to drive behavioural change and embed new roles and ways of working, processes and tools.
• Stakeholder Engagement: Identify and analyse key stakeholders impacted by changes, and create tailored engagement plans to address their concerns, expectations, and communication needs.
• Change Impact Assessment: Support the Product Lead to create assessments to understand the impact of the change on various departments, teams, and individuals. Use findings to inform change management approaches.
• Communication Planning: Work closely with the relevant Comms Teams to design and implement effective comms plans to ensure clear, consistent, and timely messaging about the change, its rationale, and its benefits. Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages.
• Change Readiness: Ensure colleagues are ready for future product changes, identifying potential obstacles and areas requiring additional support or training
• Training and Development: Identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively. Work closely with the Learning & Development Team to develop suitable solutions. Coordinate and deliver training programs.
• Monitoring and Evaluation: Continuously monitor change progress, gather feedback, and measure the effectiveness of change management efforts. Make data-driven adjustments as necessary.
• Risk Management: Identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition
• Leadership Support: Provide the Product Lead and wider project team with support throughout the change process, enabling them to effectively lead through the transformation
• Sustaining Change: Ensure that change efforts lead to lasting, positive outcomes, and work to embed changes into the organisation’s culture
• Leverage appropriate change management methodology, process, and tools to create a strategy to support adoption of the changes required, whilst working in a highly federated, complex and international business.

QUALIFICATIONS

• Demonstrable experience in change management or driving adoption of new ways of working
• Experience of project & product management approaches tools and phases
• Experience of delivering change and applying change management principles, methodologies, and tools.
• Excellent communication and facilitation skills – well versed in communicating, presenting, and reporting to senior stakeholders. Ability to clearly articulate messages to a variety of audiences.
• Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner
• Ability to influence without authority and report, present, manage meetings and facilitate effectively
• Ability to establish and maintain strong relationships, and ability to influence others to move towards a common vision or goal.
• Data-driven decision-making approach with evidence of use of clear insights and compelling data sets.

THIS ROLE IS BASED IN LONDON, UK OFFICE

Informa is a leading international events, digital services and academic knowledge group.
We’re here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more.

We work in two main markets:

• Academic Markets, where we serve knowledge makers and research institutions worldwide through our Taylor & Francis division – one of the world’s leading publishers of advanced, emergent and applied academic research and knowledge.
• Business-to-Business Markets, where we champion businesses and professionals through our Informa Markets, Informa Connect and Informa Tech divisions.

Across our divisions, we have a broad range of products and services, all of which are based on connecting people, knowledge and ideas. They include live and on-demand events, digital content and media, advanced research and research services, accredited training, digital marketing and audience development services, and digital lead and demand generation solutions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with 11,000 colleagues working in more than 30 countries.
Technology Solutions & Services (TSS) is a key function within Informa’s fifth division - Global Support – which provides business services and function-specific expertise to our four commercial divisions.
TSS has responsibility for key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.

As the Change Manager, you will lead the empowerment of colleagues to embrace the changes introduced through strategic transformation initiatives, driving adoption of the processes, tools, and ways of working. You will have the opportunity to lead the engagement, and ongoing embedding and adoption of our Gen AI too, Elysia and other AI initiatives.

• Develop Change Management activities: deliver end-to-end change management activity (for example communications, engagement, or learning tasks) to drive behavioural change and embed new roles and ways of working, processes and tools.
• Stakeholder Engagement: Identify and analyse key stakeholders impacted by changes, and create tailored engagement plans to address their concerns, expectations, and communication needs.
• Change Impact Assessment: Support the Product Lead to create assessments to understand the impact of the change on various departments, teams, and individuals. Use findings to inform change management approaches.
• Communication Planning: Work closely with the relevant Comms Teams to design and implement effective comms plans to ensure clear, consistent, and timely messaging about the change, its rationale, and its benefits. Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages.
• Change Readiness: Ensure colleagues are ready for future product changes, identifying potential obstacles and areas requiring additional support or training
• Training and Development: Identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively. Work closely with the Learning & Development Team to develop suitable solutions. Coordinate and deliver training programs.
• Monitoring and Evaluation: Continuously monitor change progress, gather feedback, and measure the effectiveness of change management efforts. Make data-driven adjustments as necessary.
• Risk Management: Identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition
• Leadership Support: Provide the Product Lead and wider project team with support throughout the change process, enabling them to effectively lead through the transformation
• Sustaining Change: Ensure that change efforts lead to lasting, positive outcomes, and work to embed changes into the organisation’s culture
• Leverage appropriate change management methodology, process, and tools to create a strategy to support adoption of the changes required, whilst working in a highly federated, complex and international business