At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB:

The Business Transformation Office (BTO) focuses on improving business processes, from “quick hits” to major operational redesigns for better quality and productivity. The BTO Change Manager ensures sustained improvements by managing changes efficiently, collaborating with team leaders and business partners, and guiding transitions through governance, impact assessments, stakeholder management, communications, and project delivery lifecycle expertise.

MINIMUM KNOWLEDGE/SKILLS:

• Bachelor’s degree in Business Administration, Project Management or equivalent work experience
• Prior Banking or Financial Services experience is a plus
• A solid understanding of change management methodologies and principles.
• The ability to effectively communicate with individuals and groups at all levels of the organization.
• The capability to guide and support others during change.
• The capability to plan, execute, and monitor change projects.
• The capacity to identify and resolve issues arising during the change process.
• The ability to adjust to changing circumstances and priorities.
• The capability to manage relationships with various stakeholders effectively.

PHYSICAL REQUIREMENTS:

• General Office Equipment
• Keyboard Dexterity
• Prolonged Sitting

Stakeholder Management: Collaborate with stakeholders to ensure alignment and support for change, including governance, business leaders, risk, compliance, legal, procurement, IT, project managers, and employees.
Change Assessment: Conduct change analysis to plan effective communication and training for smooth adoption.
Communication: Provide clear, concise, and timely updates to all stakeholders about changes and impacts.
Impact Assessment: Evaluate potential impacts of change on individuals, teams, and organizations.
Training & Support: Design and deliver training programs, offering ongoing support to help employees adjust to new processes, systems, and roles.
Risk Mitigation: Identifying and addressing the potential risks involved in the change, encompassing technical, financial, and operational risks.