Highly Desirable Skills and Experience:

• ITIL V3 or V4 certification or understanding of ITIL processes.
• Understanding of how change and release management processes integrate with other ITIL processes.
• Familiarity with Defence ITSM processes.
• Hands-on experience with Service Manager or other service management tools

• Must have at least Negative Vetting 1 (NV1) security clearance, NV2 preferred.
• Must be an Australian Citizen
• Mon to Fri - office hours
  Working from our Canberra client site, you’ll collaborate closely with a small team to ensure seamless implementation of changes and releases, adhering to strict Defence policies and procedures.

Key Responsibilities:

• Prepare changes to meet operational requirements.
• Coordinate changes effectively across multiple vendors.
• Conduct governance activities in alignment with change and release processes.
• Ensure strict adherence to Defence change and release policies.
• Facilitate change reviews and approvals.
• Manage the forward schedule of change, mitigating scheduling conflicts.
• Identify and implement Continuous Service Improvements.
• Commit to adhering to Defence delivery methods and outcomes.

Secondary Role Functions:

• Support incident, problem, and service request fulfillment processes.

Essential Criteria:

• Self-motivated with a drive to achieve deliverables and positive outcomes.
• Excellent presentation, engagement, and communication skills (written and verbal).
• Ability to work both independently and collaboratively as part of a team with minimal supervision.

Highly Desirable Skills and Experience:

• ITIL V3 or V4 certification or understanding of ITIL processes.
• Understanding of how change and release management processes integrate with other ITIL processes.
• Familiarity with Defence ITSM processes.
• Hands-on experience with Service Manager or other service management tools.