Change Manager

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KNOWLEDGE AND ATTRIBUTES:

• Displays analytical and reasoning skills.
• Ability to learn to interpret processes and policies.
• Good communication skills coupled with the developing ability to present information to stakeholders.
• Ability to establish rapport and maintain effective working relationships with internal and external stakeholders.
• Proactive in approach and excellent attention to detail
• Achievement driven, and delivery focused while maintaining the required quality.
• Displays leadership skills with the ability to coach, mentor and develop a team.
• Developing understanding of both the technical and business aspects of the organization.
• Developing project management skills in order to successfully coordinate changes across various teams.
• Displays ability to identify potential risks associated with proposed changes prior to implementation.
• Displays problem-solving skills along with the ability to think critically when making decisions that affect the organization’s processes or procedures.
• Displays ability to anticipate issues before they arise while also remaining flexible enough respond quickly if needed during times of unexpected change requests from client or other business stakeholders.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Bachelor’s degree or equivalent in Business Administration / Management Information Systems / Computer Science or related field.
• ITIL certification required.
• Certification such as an ISO/IEC 20000 Change Control Manager (or similar) is preferred.

REQUIRED EXPERIENCE:

• Moderate level of experience in change control and/or release management role in an IT services environment, preferably a global IT organization.
• Moderate level of experience working with cross functional stakeholders (internal and external stakeholders) to ensure compliance and process improvement initiatives are met on time.
• Moderate level of experience analyzing processes and recommending improvements.
• Moderate level of experience tracking, documenting, analyzing and reporting changes made by stakeholders.
  Workplace type:
  Hybrid Working

KEY RESPONSIBILITIES:

• Implements the change control strategy, processes, policies and methods and applies and executes these accordingly.
• Applies principles and disciplines as prescribed by ITIL to the process.
• Takes control of the complete change management lifecycle for simple changes and manages this process to successful execution.
• Receives and processes requests for changes (RFC) on a regular basis and ensure that these are classified and prioritised based on importance, impact and complexity.
• Assesses the risk and technical impact associated with the change and ensure that the correct technical team resolves or deals with the matter.
• Plans, coordinates and prioritises changes based on relatedness and priority and use schedules to track, manage and report on the fulfilment of change requests.
• Participates in review boards as required to review the success of changes implemented and to conduct an analysis of the process.
• Reports on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes.
• Ensures that all changes to the project are documented, approved, and tracked.
• Monitors the progress of the change and makes sure that it is implemented as planned.