ABOUT THE CLIENT

Our client is a leading provider of innovative Warehouse Management Software (WMS) solutions. Their software helps companies worldwide optimize their warehouse processes, from inventory management to order processing. They are a customer-centric organization, committed to supporting their customers with both technical expertise and operational insights. We are looking for a skilled Change Coordinator with a passion for technology, logistics, and customer satisfaction to join their team.

QUALIFICATIONS

• Experience with change request management processes.
• Familiarity with WMS or logistics software solutions.
• Experience using support ticketing systems and change tracking tools (e.g., Jira, ServiceNow).

• Change Request Management
• Serve as the primary point of contact for customer change requests requiring configuration or development.
• Validate, categorize, and prioritize change requests based on business impact, urgency, and feasibility.
• Ensure that change requests are clearly documented, with all necessary details for assessment and execution.
• Facilitate impact analysis, engaging relevant stakeholders to assess risks, dependencies, and required effort.
• Coordinate approvals and ensure compliance with established change management policies.
• Execution & Communication
• Coordinate with the support and development teams to obtain effort estimates and prepare quotes for customers.
• Track and manage change requests throughout their lifecycle, ensuring timely resolution and adherence to budget constraints.
• Ensure proper execution of changes by the team, monitoring progress and resolving any roadblocks.
• Maintain clear and transparent communication with customers, providing updates on progress, timelines, and potential risks.
• For larger change requests, collaborate with the Project Manager to plan execution and keep the customer informed.
• Act as a liaison between technical teams and customers, ensuring expectations are managed effectively.
• Quality & Process Improvement
• Ensure that changes are tested and validated before deployment to minimize disruptions.
• Continuously monitor and improve change management processes to enhance efficiency and reduce errors.
• Maintain change logs and documentation for auditing and knowledge-sharing purposes.
• Contribute to best practices and standard operating procedures related to change management.