JOB SUMMARY

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

JOB DESCRIPTION

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

PERSON SPECIFICATION

We are looking for people with:

• Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience
• ITIL Foundation level Certification.
• IT technical understanding
• Knowledge of Service Management Tooling
• DDat Change and Release Manager Skills https://ddat-capability-framework.service.gov.uk/role/change-and-release-manager
• Demonstrable record of delivering results and meeting targets.
• Good analytical skills and the ability to develop solutions with focus on customer needs.
• Effective verbal and written communication skills at all levels.
• Ability to build and maintain customer relationships and exceed expectations.
• Understanding of corporate drivers such as the strategy, values and core behaviours.
• Strong analytical skills. Ability to create, interpret and present data effectively.

QUALIFICATIONS

Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience - If relevant experience, please provide details below.
ITIL Foundation level Certification. - Proof of this will be required

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• IT technical understanding
• Knowledge of Service Management Tooling
• DDat Change and Release Manager Skills https://ddat-capability-framework.service.gov.uk/role/change-and-release-manager
• Effective verbal and written communication skills at all levels
• Strong analytical skills. Ability to create, interpret and present data effectively

We only ask for evidence of these technical skills on your application form:

• IT technical understanding
• Knowledge of Service Management Tooling
• DDat Change and Release Manager Skills https://ddat-capability-framework.service.gov.uk/role/change-and-release-manager

NATIONALITY REQUIREMENTS

Open to UK nationals only.

WORK WITH PURPOSE TO PROTECT THE UK’S INTERESTS

Qualified in Computer Science or a relevant STEM discipline, you’ve already put your IT and skills to work in roles where meeting targets and exceeding customer expectations was second nature. With ITIL Foundation certification under your belt and a solid technical understanding, you’re confident navigating service management tools and processes – ideally with some hands-on knowledge of ServiceNow. You bring strong analytical thinking to the table, using data to tell a clear story and inform smart decisions. Your communication skills help you connect with stakeholders at all levels, while your understanding of corporate strategy and values ensures everything you do aligns with wider organisational goals.