Change & Release Manager at Wavenet

Kirklees, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

40000.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Release Management, ITIL Framework, Risk Assessment, Stakeholder Engagement, ITSM Tools, Analytical Skills, Leadership Skills, Organizational Skills, Governance Skills, Communication Skills, Facilitation Skills, Cloud Services, Network Services, Application Services, Continual Improvement

Industry

technology;Information and Internet

Description

Company Description Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description What’s on offer? Title: Change & Release Manager Location: Birstall Salary: £40k per annum Contract Type: Permanent, Full Time Hours: 37.5 per week, 08:30 – 17:00, Mon - Fri Working Style: Hybrid (Home & Office Based Working) We are currently recruiting for an experienced Change & Release Manager to join our friendly team based in Birstall, working on a hybrid basis. In this exciting role, you will be responsible for governing and coordinating all aspects of IT Change Management while ensuring smooth delivery of Releases into our production environment. You will play a central role in ensuring that IT services remain stable and reliable by managing the risk and impact of changes, whilst also providing structure and control for the planning, scheduling, and deployment of releases. Some of the key responsibilities include: Managing the end-to-end Change Management process, ensuring all changes are logged, assessed, authorised, scheduled, and reviewed in line with ITIL best practices. Chairing and facilitating Change Advisory Board (CAB) meetings, ensuring all stakeholders are engaged and informed. Assessing change requests for risk, impact, priority, and readiness before approval. Ensuring compliance with change policies and governance frameworks. Monitoring and reporting on change success rates, failures, and unauthorised changes. Coordinating with technical teams to manage the planning and execution of releases, ensuring minimal disruption to business operations. Maintaining a forward schedule of change and release calendar, providing visibility to stakeholders. Conducting post-implementation reviews to validate the effectiveness and outcomes of changes/releases. Driving continual improvement of change and release processes to enhance efficiency, consistency, and governance. Qualifications Skills & Experience Previous experience working in a similar role as a Change Manager, Release Manager, or IT Service Management professional. Strong understanding of Change and Release Management processes within the ITIL framework. Proven ability to assess risk and impact of changes across infrastructure, applications, and services. Experience in facilitating CAB meetings and engaging senior stakeholders. Familiarity with IT infrastructure and services, including cloud, networks, and applications. Experience with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL certification (Foundation or above) is preferred but not mandatory Key Competencies Strong organisational and governance skills with attention to detail. Excellent communication and stakeholder engagement abilities. Analytical mindset with the ability to assess risk and make informed decisions. Resilience and ability to work well under pressure in a fast-paced environment. Strong leadership and facilitation skills to guide stakeholders through decision-making. Ability to balance control with agility, ensuring both stability and speed of delivery. Proactive mindset with a focus on continual improvement. Additional Information At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer: Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate. Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication. Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team. Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

Responsibilities

The Change & Release Manager will govern and coordinate all aspects of IT Change Management, ensuring smooth delivery of Releases into the production environment. This role involves managing the risk and impact of changes while providing structure for planning, scheduling, and deployment of releases.